Guest Experience Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Guest Experience Manager is responsible for orchestrating and elevating every stage of the guest journey to ensure a seamless personalized and memorable stay. As a key member of the hotels management team this role drives service excellence by curating exceptional experiences from pre-arrival to post-departure consistently exceeding guest expectations.
The Guest Experience Manager plays a pivotal role in strengthening guest loyalty and reinforcing the hotels reputation within our international luxury brand.
Qualifications :
- Education: A bachelors degree in Hospitality Management Hotel Administration Business or a related field is required. Advanced degrees or professional certifications in hospitality or guest experience management are advantageous.
- Experience: A minimum of 4 years of progressive experience in the hospitality industry with a strong focus on guest service and guest relations is essential. Previous managerial or supervisory experience is preferred demonstrating the ability to lead coach and inspire a team.
- Luxury Hotel Background: Prior experience in luxury hotels or upscale establishments is highly valued providing a strong understanding of the expectations and preferences of luxury travelers.
- Guest-Centric Mindset: A strong guest-centric approach with a genuine passion for creating personalized and exceptional guest experiences.
- Leadership and Interpersonal Skills: Exceptional leadership capability strong communication skills and the ability to build positive and collaborative relationships with both guests and colleagues across departments are critical.
- Problem-Solving and Decision-Making: The ability to think strategically resolve complex situations effectively and make sound decisions that enhance the overall guest experience is essential.
- Industry Knowledge: Solid knowledge of the hospitality industry emerging trends and best practices in guest experience management is required to drive continuous improvement and maintain competitiveness within an international hotel brand
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
