Accounts Receivable Supervisor Caribe Royale Orlando Hotel

Scope of Position

The Accounts Receivable Supervisor supports the Complex Credit Manager in overseeing accounts receivable activities related to group wholesale and contracted business at a large-scale resort. This role serves as a subject-matter expert for complex billing processes ensuring accuracy timeliness and compliance with contractual terms. The Supervisor focuses on quality control process oversight cross-departmental coordination and issue resolution.

Position Requirements

• 2-4 years experience in Accounts Receivable in a large-scale hotel preferred.
• Professional demeanor appropriate for an AAA Four Diamond environment.
• Experience with Opera or similar PMS system preferred.
• Strong understanding of hotel PMS POS Systems (e.g. Opera Toast or similar).
• Knowledge of business applications (e.g. Outlook Word Excel Adobe Acrobat etc.) required.
• Excellent communication skills both written and oral.
• Able to work independently and exercise judgment to resolve questionable data that may arise.
• Must have competent computer and data entry skills.

Responsibilities

• Supervise daily accounts receivable functions with a primary focus on group wholesale and negotiated accounts
• Oversee accurate and timely invoices for group folios master accounts room blocks catering/events and ancillary charges
• Ensure compliance with contract terms rate agreements commissions and billing instructions
• Serve as an escalation point for internal and external billing inquiries related to group and wholesale accounts
• Answer phones and handle inquiries accordingly.
• Establish and maintain effective working relationships with co-workers.
• Comply with all policies and standard operating procedures of the hotel and its management company.
• Report all system problems to management.
• Supervise train and mentor accounts receivable staff fostering accuracy efficiency and professional growth
• Perform any other duties as requested by management.

Education

• High school diploma is required.
• Associates or Bachelors degree in Accounting Finance Hospitality Management or related field (preferred).

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem-solving and analytical abilities.
• Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
• Ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Ability to meet deadlines work under pressure and work independently.

Physical Requirements

• On a continuous basis sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding the desk.
• Use a telephone and computer keyboard daily.
• Must be physically fit to lift pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Required Experience:

Manager