Remote Bilingual Home Patient Representatives
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Job Location:
Quebec City - Canada
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Remote Bilingual Home Patient Representatives (Canada)
Location: Remote Canada (Bilingual: Canadian French & English)
Training Start: April 2026 (tentative)
About Us:
TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment innovation-driven culture and long-term career opportunities.
Role Overview:
Serve as the first point of contact for patients clinics and medical professionals. Manage inquiries orders medical deliveries and logistics. Requires strong medical terminology knowledge attention to detail and ability to process complex information. Candidates must have strong technical skills (Microsoft Office CRM like JDE) and troubleshoot independently.
Key Responsibilities:
- Handle inquiries via phone email fax or online
- Manage patient and clinic orders documentation and data entry
- Escalate complex issues appropriately
- Expedite urgent orders and resolve shipment return or credit issues
- Process credits/returns set up new patients maintain records
- Recover medical equipment from patients exiting programs
- Participate in training and team meetings
Qualifications:
Required:
- Fluency in Canadian French & English
- Located in Canada for compliance
- High school diploma
- 46 years in customer service supply chain or call center
- Strong communication multitasking and organizational skills
- Experience with sensitive information and metrics-driven environments
- Microsoft Office & CRM proficiency independent problem-solving
Preferred:
- Bachelors in Life/Health Sciences or related
- Experience in medical logistics home health billing clinical support
- Remote work experience
Schedule:
- Training: 5 weeks MonFri 9:00 AM5:00 PM EST paid fully remote
- Production: 8:00 AM6:00 PM EST 3040 hrs/week MonFri
Technical Requirements:
- Wired broadband
- Computer: 1.8GHz 8GB RAM 10GB free 1920x1080
- USB headset
- Windows 11 or macOS 13
Compensation & Benefits:
- Training: $17 USD/hr Post-training: $19 USD/hr
- Freelance cooperation agreement
- Long term project opportunity
- Fully remote long-term project
- Career growth & development
- Gamification program: earn more get paid holidays
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
