Creator Success Manager (Business & Monetisation) Fully Remote | SaaS

Build Creators Who Dont Just Launch - They Last.

You know that shift.

When a creator stops saying
Im building something

and starts saying
Im scaling something.

That moment

Thats your territory.

At were building at the frontier of the creator economy. Were rolling out AI-powered features that radically accelerate how creators build launch and scale inside our platform - and youll be part of that evolution.

This role exists to guide creators through onboarding launch monetisation and retention - so they dont just publish an app They build a business that lasts.

Not just hype.
Not just downloads.

Revenue. Renewal. Reputation.

Now were doubling down.

Which means This isnt traditional Customer Success. We need someone who understands:

Audience growth

Offer positioning

Monetization psychology

Revenue strategy and conversations

And what it actually takes to scale a personal brand

You dont wait for churn signals. You design momentum before they happen.

If youve lived inside the creator economy - built something coached something launched something - keep reading. This ones for you

A Day In Your Creator Orbit:

Youll manage 45 premium creators - primarily US-based (so yes EST/PST is part of your rhythm).

On any given day youre:

• Guiding a creator through refining their offer and pricing
• Reviewing funnel strategy before a launch
• Spotting early churn signals in your portfolio
• Documenting progress and revenue milestones
• Jumping on a momentum call where you challenge thinking (with care and clarity)
• Ensuring creators are leveraging new product features

Youre not reacting. Youre steering.

Youre commercially aware.

You treat their growth like its partly yours.

A Week in Your Growth Engine

• Running structured business review sessions
• Executing and refining lifecycle playbooks
• Monitoring NRR engagement signals and health scores
• Identifying upsell opportunities naturally through strategy
• Sharing creator feedback with Product & Marketing
• Collaborating cross-functionally on retention OKRs

This is high-touch. But its also high-impact high-ownership.

The Long Game Youre Building

Over time you will:

• Refine onboarding launch & retention playbooks
• Strengthen scalable high-touch systems
• Turn creators into brand advocates
• Reduce churn through proactive strategy
• Increase expansion revenue through smart positioning
• Contribute meaningfully to how Customer Success evolves at Passion

Youre not just maintaining accounts. Youre shaping outcomes.

If This Sounds Like You Wed Rave to Meet You

• You have 2 years in CSM onboarding or revenue-focused client roles
• Youve advised customers on business or monetisation strategy
• You understand the creator economy (not just conceptually - practically)
• Youre commercially confident (upsell and renewal conversations energise you)
• You balance empathy with empathetic directness.
• You naturally apply high emotional intelligence & structured thinking
• You design success plans not just follow them
• Youve worked in high-touch environments where ownership matters
• Youre comfortable with CRMs (HubSpot etc.) and portfolio health tracking

And If This Describes You Its A Must-Meet Moment

• Youve built or scaled your own digital product or personal brand
• Youve coached creators or entrepreneurs
• You think in NRR expansion and revenue impact
• You are pragmatic and have the ability to customize support by use case
• You understand lifecycle triggers & health scores
• Youre analytical. Decisions you make are data-led
• Youre technically comfortable discussing integrations backend logic or automations
• You thrive in fast-moving startup environments

A Quick Reality Check (In The Best Way)

• This role isnt about reactive ticket queues
• Your playground is powerful revenue conversations
• Youre confident drawing the line between empathy and clarity
• You crave ownership
• You see each creators success as shared success

If that excites you - youre in the right place.

Youll Know Youre Winning When

• Creators stay grow renew - and rave about working with you!
• Your portfolio shows stable predictable growing NRR
• Creators see you as a strategic business partner
• Portfolio health scores are improving not reactive
• Success plans are clear documented and measurable
• Product & Marketing decisions are influenced by your insights
• Creators launch profitable apps - and stay long-term

Thats Impact.

The Experience: What We Do & How We Work

At were on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15000 creators launch their own mobile apps and teach their passion - no code no hassle just impact. Over 200000 users (and counting!) are using the apps theyve built.

Youll be part of a fast-moving fully-remote crew spread across the globe passionate about growth and building tools that change lives.

Heres what makes working with us well kinda awesome

Fully remote freedom (work from wherever)

Global Gatherings - Meet the team in epic locations (Croatia Portugal Greece we like good views )

Career Growth - Coaching training and conferences on us

Creative autonomy - your fingerprints are all over growth

Tech Gear Budget - Get the setup you need to shine.

Time Off That Counts - 24 paid vacation days 10 Celebration Leave days for the holidays you actually celebrate.

Paid Parental Leave - Because family first always.

Join a global crew shaping the future of creator-led apps

Your Hiring Journey

(So you know exactly what to expect)

1 Discovery Call: Meet your Talent Guide - real talk about your experience ambitions and what lights you up.

2 Show Us Your Strategy: A short practical scenario where you demonstrate how youd guide a creator toward growth.

3 Deep Dive: Meet your future Career Coach. We explore your commercial thinking portfolio management style and revenue mindset.

4 Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.

5 Strategy Sync: Connect with CS leadership to align on vision NRR levers and the future of Creator Success at Passion.

Big Picture Conversation: Culture mission long-term growth - does this feel like your next chapter

Transparent. Thoughtful. Human.

Your I Was Built For This Moment Starts Now.

If youve been waiting for a role where:

You help creators turn ideas into revenue

You own a portfolio like a business

You operate at the intersection of empathy and commercial sharpness

You influence how Success evolves inside a fast-scaling AI-powered platform

Apply.

Show us how you think about scaling creators.

Lets build businesses that last.

Privacy Notice:

Heres a link to our privacy this policy you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected request us to delete your data correct any inaccuracies or restrict our processing of your data. All questions comments and requests regarding this Privacy Notice should be addressed to

Required Experience:

Manager