Processing Associate

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

The Role

Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group including
- Customer Service scores/ratings
- Quality Metrics
- Productivity

Skills Group 1 Processor:

A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
- Auto ID issuance
- Basic midterm renewals
- Cert Holder Clean-Up - for small to mid-sized accounts
- Basic certificate renewal - for small to mid-sized accounts
Proficiency in these activities is supported by training in the following:
- Completion of Basic Training including Willis Towers Watson 101 An Introduction to P&C Courses (National Alliance) and passing the required testas outlined in training plan and performance expectations
- System training including EPIC & Certificates on Demand (COD)
- Cert Holder Clean Up training
- Renewal training - AID & Certificates account complexity 1 and 1.5

Skills Group 2 Processor:

A Processor in skills group 2 is fully competent in performing the below tasks no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3:
- Auto ID issuance
- Midterms - regardless of size or complexity
- Cert Holder Clean-Up - regardless of size or complexity
- Certificate renewal - regardless of size or complexity
- AID Renewal - regardless of size or complexity
- New account/client set up - regardless of size or complexity
- Research Issues handle escalations and resolve complex account inquires
- Provide support to answer questions and transfer knowledge to less experienced processors
Proficiency in these activities is supported by training in the following:
- CISR courses on a journey to certification.
Regardless of Skill Group a Processor will need to demonstrate the following abilities:
- Working knowledge of COD with the ability to:
  - Set up accounts
  - Renew accounts
  - Issue Auto ID and certificates
- Actively pursues identifies and seeks support for opportunities to improve the current processes services and ways of working
- Self-motivated and self-directed personality that doesnt require close supervision providing guidance on daily work
- Ability to work effectively under stress and deadlines
- Strong interpersonal & team collaboration skills
- Effective communication skills in working with peers leaders clients and others across the organization

Qualifications

The Requirements

4-Year College degree in Business Management Finance or equivalent.
Minimum of 2 years work experience in Life or Non-Life Insurance.
Ability to multi-task and work under pressure.
Demonstrated proficiency in MS Office
Excellent communication skills
Strong analytical skills (details and accuracy oriented)
With reliable and stable wifi connection at home
With BPO backend data entry experience preferred.

WTW is an Equal Opportunity Employer.

Required Experience:

DescriptionThe RoleManaging personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group including Customer Service scores/ratingsQuality MetricsProductivitySkills Group 1 Processor:A Processor in Skills Group 1 should be proficient in the fo...

Description

The Role

Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group including
- Customer Service scores/ratings
- Quality Metrics
- Productivity

Skills Group 1 Processor:

A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
- Auto ID issuance
- Basic midterm renewals
- Cert Holder Clean-Up - for small to mid-sized accounts
- Basic certificate renewal - for small to mid-sized accounts
Proficiency in these activities is supported by training in the following:
- Completion of Basic Training including Willis Towers Watson 101 An Introduction to P&C Courses (National Alliance) and passing the required testas outlined in training plan and performance expectations
- System training including EPIC & Certificates on Demand (COD)
- Cert Holder Clean Up training
- Renewal training - AID & Certificates account complexity 1 and 1.5

Skills Group 2 Processor:

A Processor in skills group 2 is fully competent in performing the below tasks no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3:
- Auto ID issuance
- Midterms - regardless of size or complexity
- Cert Holder Clean-Up - regardless of size or complexity
- Certificate renewal - regardless of size or complexity
- AID Renewal - regardless of size or complexity
- New account/client set up - regardless of size or complexity
- Research Issues handle escalations and resolve complex account inquires
- Provide support to answer questions and transfer knowledge to less experienced processors
Proficiency in these activities is supported by training in the following:
- CISR courses on a journey to certification.
Regardless of Skill Group a Processor will need to demonstrate the following abilities:
- Working knowledge of COD with the ability to:
  - Set up accounts
  - Renew accounts
  - Issue Auto ID and certificates
- Actively pursues identifies and seeks support for opportunities to improve the current processes services and ways of working
- Self-motivated and self-directed personality that doesnt require close supervision providing guidance on daily work
- Ability to work effectively under stress and deadlines
- Strong interpersonal & team collaboration skills
- Effective communication skills in working with peers leaders clients and others across the organization