Franchise Support Manager (GymClub Manager)

General Summary

Anytime Fitness Asia a leading fitness franchise with a global presence is seeking a dedicated and motivated Franchise Support Manager to join our dynamic team. As a Franchise Support Manager you will play a crucial role in ensuring the success and growth of our franchisees by providing support guidance and expert advice. You will serve as a liaison between our corporate headquarters and franchisees fostering positive relationships and helping our franchise owners achieve their business goals.

Roles and Responsibilities

Franchisee Relationship Management:

• Build and maintain strong relationships with franchisees serving as their primary point of contact for support and assistance.
• Offer ongoing assistance and guidance to franchisees on business operations marketing staff management and adherence to Anytime Fitness standards.

Operational Support:

• Provide operational support and advice to franchisees ensuring they adhere to company standards and best practices.
• Assist franchisees in optimizing their business processes including membership management equipment maintenance and facility management.

Marketing and Promotion:

• Collaborate with franchisees to develop and implement effective marketing strategies to drive membership growth.
• Assist franchisees in creating and executing marketing campaigns digital presence and promotional activities.

Training and Development:

• Coordinate and facilitate training programs for franchisees and their staff ensuring they are well-versed in Anytime Fitness procedures customer service and sales techniques.
• Keep abreast of industry trends and share knowledge with franchisees to keep their businesses competitive.

Financial Analysis:

• Help franchisees monitor and analyze their financial performance offering recommendations for cost management and revenue enhancement.
• Assist in the preparation of business plans financial forecasts and budget management.

Conflict Resolution:

• Act as a mediator in resolving conflicts and disputes between franchisees and the corporate office working towards mutually beneficial resolutions.

Quality Control:

• Ensure that franchisees maintain the highest standards of quality in service cleanliness and overall member experience.
• Conduct regular inspections and audits to ensure compliance with Anytime Fitness brand standards.

Qualifications

• Bachelors degree in business administration Marketing or a related field (MBA is a plus).
• Proven experience in franchise support business development or related roles preferably in the fitness or wellness industry.
• Strong understanding of business operations finance marketing and customer service.
• Excellent communication and interpersonal skills to build and maintain strong relationships with franchisees.
• Strong problem-solving abilities and conflict-resolution skills.
• Knowledge of fitness industry trends and best practices.
• Willingness to travel as required to visit franchise locations.
• Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.
• Proficiency in using relevant software and tools for data analysis and reporting.
• Language Proficiency: English Cantonese Others