IT Support

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Audio Video and events support
Provide onsite audio video support for meeting rooms and events. Gather requirements
track progress test the setup dry run and support during events.
Run regular onsite checks of meeting rooms and assure uptime of AV equipment: physical
software and config checks.
Document and track the equipment and devices in meeting rooms for audit purposes
Maintain instructions for ease of use and enhanced employee experience
Lead the resolution of issues: Interact with local support team global Ops team and
vendors.
End user support
Provide technical support to employees of India CoE and ensure that their devices and apps are

working well assuring their productivity..
Use your initiative and technical knowledge to diagnose any technical support/IT problems on the
laptops and any supported device in the organization;
Provision hardware and software configure for new hires and existing employees.
Customer service: Proactively provide information and regular communication to users on the
progress of outstanding support requests and provide an indication of timescale for resolution;
Self driven : Balance and prioritize multiple tasks from different sizes and business importance;
Document and contribute to a knowledge base for IT support technicians;
Teamwork: Collaborate coach educate and empower colleagues through regular knowledge share.
Engage in interaction to resolve issues together with the team;. Function as a source of knowledge for
Support Technicians
Problem solving: Employ appropriate methods to resolve problems.: Explain the why behind an issue
as well as how to solve it;
Onsite support and assistance
Provision and collect IT assets. Follow required processes.
Assist in maintaining up to date inventory and data quality.
Onboarding and Offboarding processes

Whats In It For You
Global exposure to IT infra in a multi brand environment real ownership
Be part of a tight-knit ITS team thats experimental and always up for a challenge
Help assure employee happiness through excellent interactions and service
Flex your curiosity and try new things we love people who push boundaries and improve how we
work
Work in a culture that values transparency speed and a bit of quirk
Acceptance Criteria*
Graduate degree or diploma
5-8 years of hands-on IT Support experience
2 years experience in Cisco Audio and Video collaboration systems with Zoom and/or MS Teams
Organized and solutions-first mindset
Experience providing IT technical support at a middle-advanced troubleshooting level;
Hands on experience with DELL and Apple hardware;
Writing skills for emailing building and maintaining Knowledge Base Articles
Advanced troubleshooting experience and installation knowledge of Microsoft and Apple products and
applications;
Experience in troubleshooting external software applications including cloud-based applications;
Experience with Support Desk ticketing systems; such as Jira Service Desk ServiceNow
Advanced experience of Google Suite; Zoom administration Slack administration
Medium-Advanced level of Active Directory and Windows Server usage AD Domains DNS service DHCP
service;
Medium-Advanced level of Okta administration for identity management.
Medium level knowledge of network printers;
Outstanding communication skills (written and verbal);

Team player and ability to work independently with limited supervision;
Desire and ability to mentor and coach others;
Excellent business awareness and ability to prioritize decisions in favor of the business.
Be available to work 100% onsite