Production Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The support engineer supports tech and product teams with investigations into issues around
charges refunds and payouts.
The support engineer will:
Independently prioritize and manage incoming work and support requests.
Analyze issues to identify root causes and track progress in the ticketing system.
Keep stakeholders informed and maintain awareness of ongoing issues.
They communicate directly with stakeholders often operational specialists in the Finance
department Software developers and Product managers. They have excellent analytical skills
and enjoy the challenge of getting to the root of inconsistencies in financial information that
require investigation into multiple systems databases and log files.
The support engineer provides a first line of support and is able to triage issues reported by
different stakeholders. They analyse complex financial processes that are executed by a
range of systems in a microservices architecture. As a result of their investigation they identify
short and long term improvements to business logic testing and operational procedures.
Must have skills
Excellent SQL knowledge and deep understanding of data models.
Experience analyzing log files.
Experience with command line tools.
Knowledge of at least one scripting language (Python Perl PHP Bash .).
Experience with ticketing systems preferably Jira.
Proficient working with spreadsheets and other office tools.
System troubleshooting to resolve errors
Cross functional awareness about QA Dev & Product to bridge the gap and facilitate
smoother collaboration
Ability to analyze data and produce the required data outcome
Knowledge about system monitoring & alerting framework
Experience with API or Event Drive event architecture.
Nice to have Skills
Knowledge in one programming knowledge e.g. Java
Past experience using ELK Grafana Jaeger etc is a plus
Experience in working application handling PCI & PII data
Worked as Software Engineer or QA in past
Knowledge about Jmeter and performance/load test
Personality
Excellent analytical skills.
charges refunds and payouts.
The support engineer will:
Independently prioritize and manage incoming work and support requests.
Analyze issues to identify root causes and track progress in the ticketing system.
Keep stakeholders informed and maintain awareness of ongoing issues.
They communicate directly with stakeholders often operational specialists in the Finance
department Software developers and Product managers. They have excellent analytical skills
and enjoy the challenge of getting to the root of inconsistencies in financial information that
require investigation into multiple systems databases and log files.
The support engineer provides a first line of support and is able to triage issues reported by
different stakeholders. They analyse complex financial processes that are executed by a
range of systems in a microservices architecture. As a result of their investigation they identify
short and long term improvements to business logic testing and operational procedures.
Must have skills
Excellent SQL knowledge and deep understanding of data models.
Experience analyzing log files.
Experience with command line tools.
Knowledge of at least one scripting language (Python Perl PHP Bash .).
Experience with ticketing systems preferably Jira.
Proficient working with spreadsheets and other office tools.
System troubleshooting to resolve errors
Cross functional awareness about QA Dev & Product to bridge the gap and facilitate
smoother collaboration
Ability to analyze data and produce the required data outcome
Knowledge about system monitoring & alerting framework
Experience with API or Event Drive event architecture.
Nice to have Skills
Knowledge in one programming knowledge e.g. Java
Past experience using ELK Grafana Jaeger etc is a plus
Experience in working application handling PCI & PII data
Worked as Software Engineer or QA in past
Knowledge about Jmeter and performance/load test
Personality
Excellent analytical skills.
Good verbal and written communication in English.
Able to independently prioritize work investigate and reach out for support from various
people in the business.
Able to independently manage stakeholders relations.
Flexible in the type of work they take on and adaptable to changing circumstances.
A good listener with the ability to empathize with stakeholder concerns.
Preferred experience
4 Years in a technical role (Systems analyst Operations analyst Quality engineer
Business analyst).
2 Years experience working in Payments FinTech and or Financial accounting.
1 years experience working as a support engineer.
Education background with one of the Engineering Degree
MCA/ Key relationships
Product managers.
Payment operations specialists.
Software developers.
Finance specialists.
Growth paths
Software developer.
Quality engineer.
Able to independently prioritize work investigate and reach out for support from various
people in the business.
Able to independently manage stakeholders relations.
Flexible in the type of work they take on and adaptable to changing circumstances.
A good listener with the ability to empathize with stakeholder concerns.
Preferred experience
4 Years in a technical role (Systems analyst Operations analyst Quality engineer
Business analyst).
2 Years experience working in Payments FinTech and or Financial accounting.
1 years experience working as a support engineer.
Education background with one of the Engineering Degree
MCA/ Key relationships
Product managers.
Payment operations specialists.
Software developers.
Finance specialists.
Growth paths
Software developer.
Quality engineer.
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
