Executive Manager-Operations

Pune - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

End to End closure of customer email/ Grievance
Coordination with respective team for closure of the cases
Coordination with departments and sharing of RCA
Monthly presentation of MIS/PPT
Preparation and Updation of SOPs
Process improvement
Handling cancellation process

Technical Skills:

Resolution of customer escalations & Complaints within TAT
RCAs and Improvement in the processes to control escalations
Improvement in customer request resolution %
Cancellation of cases within TAT

Key Skill Required

Customer centric attitude
Excellent communication skills
Coordination skills
Team and coordination skills

Key Responsibilities End to End closure of customer email/ Grievance Coordination with respective team for closure of the cases Coordination with departments and sharing of RCA Monthly presentation of MIS/PPT Preparation and Updation of SOPs Process improvement Handling cancellation process Techni...