Key Accounts Executive MIS

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Service MIS & Reporting

Prepare daily weekly and monthly MIS reports for key customer accounts
Track service KPIs such as SLA adherence PM Adherence Complaint response & resolution time rental DG(Diesel Generators) deployment record
Generate customer wise and site wise service performance dashboard and share with internal teams and customers

Data Management

Maintain service database for key accounts (calls complaints PM schedules)
Ensure accuracy and completeness of service records and closures
Update AMC/contract data asset details and service history
Generate service analytics and trends

Customer & KAM Support

Provide data for customer meetings Governance Meets and performance reviews
Track open service issues and escalations for key customers
Monitor contract commitments and service deliverables

Coordination

Coordinate with regional service teams for data collection
Follow up for timely closure updates and documentation
Ensure MIS submission timelines are met

Skills Required

Technical Skills:

Advanced Excel (Pivot VLOOKUP dashboards)

ERP / CRM / Service management systems

Data analysis and reporting

Qualification -

Key Responsibilities Service MIS & Reporting Prepare daily weekly and monthly MIS reports for key customer accounts Track service KPIs such as SLA adherence PM Adherence Complaint response & resolution time rental DG(Diesel Generators) deployment record Generate customer wise and site wise servic...