Account Manager

At Talkspace we are committed to fostering a diverse equitable inclusive and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Account Manager to join our Business Development team. The Account Manager is responsible for developing and maintaining strongrelationships with key stakeholders at enterprise-level clients ensuring highlevels of customer satisfaction and retention. They act as the primary point ofcontact for existing accounts to provide exceptional service proactivelyaddresses client needs and works to identify opportunities for accountgrowth through upselling and cross-selling. They also lead quarterly businessreviews (QBRs) to demonstrate value discuss key metrics and drive collaboration with the Implementation and Customer Successteams the Account Manager ensures seamless onboarding and monitorsclient engagement offering recommendations for increasing adoption. Theycollaborate with Sales Marketing and Product teams to ensure alignment andshare valuable client feedback. The role involves maintaining detailed recordsand reporting on account performance providing actionable insights to seniorleadership to drive client work at Talkspace you need to be as passionate as we are about our work and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What Youll Do

• ClientRelationshipManagement
  • Develop and maintain strong relationships with key stakeholdersat enterprise-level clients ensuring high customer satisfactionand retention.
  • Serve as the main point of contact for existing enterpriseaccounts providing exceptional service and support to meettheir needs.
  • Regularly engage with clients to understand their evolvingbusiness needs and mental health goals.
• AccountGrowth&Retention
  • Drive account growth by identifying upsell and cross-sellopportunities for additional services and products.
  • Lead quarterly business reviews (QBRs) with clients todemonstrate value discuss key metrics and identifyopportunities for expansion.
  • Ensure contract renewals and prevent churn by proactivelyaddressing client concerns and ensuring continued success withTalkspace services.
• ClientOnboarding&Implementation
  • Collaborate with the Implementation and Customer Successteams to ensure seamless onboarding for new clients helpingthem launch Talkspaces services successfully.
  • Monitor client engagement and utilization providingrecommendations for increasing adoption and ensuring a smoothexperience.
• InternalCollaboration
  • Work closely with the Sales Marketing and Product teams toensure alignment on client needs feedback and productofferings.
  • Provide valuable feedback to the product and engineering teamson customer preferences challenges and opportunities for newfeatures.
• Reporting&Analytics
  • Maintain detailed records of client interactions engagementmetrics and progress using CRM software.
  • Monitor account health metrics and proactively address anyissues to ensure client satisfaction and continued success.
  • Report on account performance and provide actionable insightsto senior leadership.
• Performsotherrelateddutiesasassigned.

About You

• 3 years of experience in account management client success orsales with a focus on enterprise accounts.
• Experience in SaaS B2B or mental health-related industries is highlypreferred.
• Experience working with Payers or EAPs
• Proven track record of managing and growing enterprise-level clientrelationships.
• Excellent communication and interpersonal skills with the ability to buildtrust and rapport with senior-level executives.
• Strong project management and organizational skills with the ability tomanage multiple accounts and projects simultaneously.
• Strategic thinking with the ability to identify opportunities for growthwithin existing accounts.
• Proficiency with CRM software (Salesforce HubSpot etc.) anddata-driven decision-making.
• Results-oriented with a passion for delivering value to clients anddriving business growth.
• Proactive self-motivated and able to work independently in afast-paced environment.
• Empathetic and customer-focused with a genuine interest in improvingmental health outcomes for employees.

Benefits

• Comprehensive Medical Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability basic life or pet insurance etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member as well as access to a friends and family discount!

Compensation

At Talkspace we believe that pay transparency during the interview process is a critical part of diversity equity and inclusion. Our salary bands are based on internal and external compensation benchmarks which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $80000 - $95000. Within the salary bands leveling corresponds to each candidates relevant experience skills as assessed during the interview process education and applicable certifications.

Why Talkspace

Talkspace is the worlds leading online therapy company serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization close to 1 billion people worldwide live with a mental disorder and on average more than 75% with mental neurological and substance use disorders receive no treatment for their condition at all. Additionally one-third of the worlds population 2 billion people live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and its our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind getting help we are transforming the way patients find the right care provider making an otherwise impossible feat easily conquerable. Our network of licensed accredited and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission we are looking for candidates that want to bring their talents into a diverse for purpose space. If youre equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds perspectives and walks of life to foster an innovative and diverse workforce. We encourage you to apply even if you dont meet every qualification or if your path has been nontraditional such as not completing a formal degree program taking a career break or having a prior criminal record if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental veteran or military status unfavorable military discharge or any other status protected by applicable federal state or local law.

How do we define Diversity Equity Inclusion and Belonging at Talkspace

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds perspectives and experiences which include but are not limited to age ability ethnicity gender race and cultural background.

Equity

Equity refers to a fair and impartial workplace aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices addressing unconscious biases and providing inclusive culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging value support and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity equity and inclusion in the workplace.