Staff Product Manager, GoFundMe Pro

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Were looking for a Staff Product Manager to own high impact product areas across the donor experience. This role sits at the intersection of customer empathy data and emerging AI -building experiences that increase donor trust conversion and long-term engagement while delivering measurable business outcomes.

Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week

What Youll Do

• Lead the end-to-end checkout experience driving improvements in conversion payment success rates and donor retention
• Build delightful intuitive experiences grounded in customer empathy and real-world behavior
• Leverage data experimentation and customer feedback to increase conversion.
• Operate with end-to-end accountability -from problem definition through delivery optimization and scale but in a way that you are leveraging the system and collaborating with others.
• Work cross-functionally with engineering design go-to-market and data science partners to execute effectively
• Act as the voice of the customer deeply understanding user needs motivations and pain points
• Use qualitative and quantitative insights to inform product and GTM decisions define success metrics and track outcomes
• Champion your product internally - building clarity excitement and alignment across teams while influencing without authority.
• Drive strong execution by transforming ambiguity into disciplined execution - defining scope sequencing work mitigating risks coordinating stakeholders and ensuring teams deliver against commitments.

You might thrive in this role if you:

• Bring 6 years of product management experience including leading growth initiatives for self-serve SaaS products
• Are skilled in Discovery that helps identify the right problems to solve and clearly articulate what not to build and why
• Are highly analytical and fluent in experimentation
• Operate effectively in fast-moving ambiguous environments
• Excel at aligning cross-functional teams and leading complex initiatives across product engineering and GTM teams
• Are AI Powered and actively use AI tools to accelerate work across the product development lifecycle - from discovery and synthesis to PRDs experimentation and iteration
• Leverage tools like Cursor and other AI-assisted workflows to improve speed clarity and decision quality in collaboration with Engineering and Design
• Are customer obsessed and growth minded

What You Bring

• 5 years of product management experience with increasing scope ownership and measurable impact
• Proven track record of building launching and scaling successful products that drive customer and business outcomes.
• Strong analytical and decision-making skillscomfortable using both data and judgment to drive outcomes
• Strong decision-making skills grounded in data customer insight and sound judgment
• Hands-on familiarity with AI tools (e.g. Cursor LLM-based research prototyping or analytics tools) and comfort applying AI across the PDLC to improve speed and quality.
• Experience working directly with customers and deeply analyzing consumer behavior and market trends
• Ability to operate independently manage ambiguity and perform at a fast pace under pressure
• Exceptional communication skills with the ability to align teams present to senior leadership and drive execution
• Humility curiosity and a bias toward learning

Nice to Have

• MBA from a leading program ideally focused on technology or entrepreneurship
• BA/BS in a technical field
• Background in management consulting
• Experience in fintech payments donations or multi-stakeholder platforms

Why This Role Matters

Youll shape products that dont just grow revenuebut build trust unlock value for customers and create durable impact. This is a high-autonomy role for a product leader who thinks like a founder ships with purpose and is excited about whats next.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

The total annual salary for this full-time position is $181000- $240000 equity benefits. The company also offers equity and other benefits to employees including healthcare dental vision life insurance and 401(k) saving addition to this wage there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills experience education or training. Your recruiter can share more about the specific total compensation packagebased on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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