Senior Business Analyst- Service now PlatformIntegration

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Job Description

The Future Begins Here

At Takeda we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities we are meeting the needs of patients our people and the planet.

Bangalore the city which is Indias epicenter of Innovation has been selected to be home to Takedas recently launched Innovation Capability Center. We invite you to join our digital transformation this role you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takedas ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators journey in Takeda and we welcome applications from all qualified candidates. Here you will feel welcomed respected and valued as an important contributor to our diverse team.

Experience: 610 years (with at least 4 years in ServiceNow Platform)

About the Role

We are looking for a Senior Business Analyst ServiceNow Platform to connect business needs with advanced technical solutions. The role involves gathering and analyzing requirements translating them into functional specifications and ensuring alignment with Takedas objectives and compliance standards such as GxP and SOX. The focus is on maximizing ServiceNows value to drive customer business outcomes.

Responsibilities

• Lead requirement gathering sessions with stakeholders to capture business needs pain points and process improvement opportunities.
• Champion organizational AI adoption by ensuring seamless system integration demonstrating clear business value and maintaining high standards for performance and user experience
• Translate business requirements into functional specifications and work closely with ServiceNow developers and architects.
• Be the process expert in how to best support solutions by using ServiceNow capabilities using ServiceNow best practices focused on configuration vs. Customization
• Drafting more functionality-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Facilitate workshops create process flows and document use cases user stories and acceptance criteria.
• Review detailed test cases and scripts in accordance with User stories
• Support the design configuration and testing of new functionalities and enhancements.

• Ensure all requirements and processes comply with Takedas GxP SOX and other regulatory standards.

• Conduct UAT planning coordination and execution with business users. If needed Perform functional regression and integration testing on ServiceNow applications.
• Ensure compliance with governance data quality and security standards.
• Provide guidance on platform capabilities OOB functionalities and best practices.
• Act as a liaison between business technical teams and platform owners.
• Mentor junior analysts and contribute to building BA best practices.

Required Skills & Qualifications

• Experience & Knowledge:
  • 6 years as a Business Analyst with at least 4 years focused on ServiceNow Platform Integrations and multiple products.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
  • Experience working in Agile/Scrum delivery models.
  • Exposure to integrations reporting and analytics within ServiceNow.
• Technical Understanding:
  • Awareness of ServiceNow platform architecture and common configuration elements.
  • Ability to assess feasibility of requirements against OOB features vs. Customization.
  • Strong understanding of AI Models Deep Learning Models and Large Language Models with a focus on Generative AI. Preferred experience deploying GenAI Solutions
• Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA) Preferred
  • ServiceNow ITSM Implementation Specialist Preferred
• Soft Skills:
  • Excellent facilitation documentation and communication skills.
  • Strong stakeholder management and negotiation skills.
  • Analytical mindset with a focus on business value delivery.

Preferred Experience

• Knowledge of additional modules like CSM ITBM HRSD or ITOM.
• Experience in AI/ML and automation capabilities such as Now Assist and Predictive Intelligence.
• Change management and training experience for end-users.

What Takeda Can Offer You

• Takeda is certified as a Top Employer not only in India but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary Performance Annual Bonus

• Flexible work environment including hybrid working.
• Comprehensive Healthcare Insurance Plans for self spouse and children
• Group Term Life Insurance and Group Accident Insurance programs.
• Health & Wellness programs including annual health screening weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
• Broad Variety of Learning Platforms
• Diversity Equity and Inclusion Programs
• No Meeting Days
• Reimbursements Home Internet & Mobile Phone
• Employee Referral Program
• Leaves Paternity Leave (4 Weeks) Maternity Leave (up to 26 weeks) Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. Were not just transforming our company; were improving the lives of millions of patients who rely on our medicines every day.
• As an organization we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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