Area Manager, OPS Team
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Job Location:
Cabo de Santo Agostinho - Brazil
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
This position will be based in Recife region.
Amazon is looking for an Area Manager to be based in our new Fulfillment Center in Recife. The Area Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Ops Manager and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers resulting in exceeded productivity goals and delivery against our customer promises
As the Area Manager you will:
Lead and supervise a team of Shift Managers and hourly associates in inbound operations.
Responsible for the overall safety quality performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Key job responsibilities
- Manage and drive staffing plans schedules quality initiatives performance levels process change initiatives and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
- Manage a team of many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports i.e. the Shift Managers.
- Manage a shift directly and a major process directly or indirectly becoming a subject matter expert in your area.
- Set / clarify requirements and expectations for Area Managers and Team Leaders.
- Work closely with other support teams (HR Financial Manager Facilities Manager Safety & Security Manager IT Manager) to build and secure support and resources for projects and initiatives.
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
- Implement change and/or develop new processes as required.
- Participate from time to time in cross-functional Process and Business Improvement projects.
Candidates must be flexible to work weekends and/or overnight shifts regularly.
- Mobility/ Relocation for one of the regions: Northeast of Brazil.
- Bachelors degree in electrical or mechanical engineering engineering technology or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Speak write and read fluently in English
- Experience in employee and performance management
- Knowledge of Kaizen and Lean methodology techniques
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- 2 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or above
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is looking for an Area Manager to be based in our new Fulfillment Center in Recife. The Area Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Ops Manager and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers resulting in exceeded productivity goals and delivery against our customer promises
As the Area Manager you will:
Lead and supervise a team of Shift Managers and hourly associates in inbound operations.
Responsible for the overall safety quality performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Key job responsibilities
- Manage and drive staffing plans schedules quality initiatives performance levels process change initiatives and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
- Manage a team of many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports i.e. the Shift Managers.
- Manage a shift directly and a major process directly or indirectly becoming a subject matter expert in your area.
- Set / clarify requirements and expectations for Area Managers and Team Leaders.
- Work closely with other support teams (HR Financial Manager Facilities Manager Safety & Security Manager IT Manager) to build and secure support and resources for projects and initiatives.
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
- Implement change and/or develop new processes as required.
- Participate from time to time in cross-functional Process and Business Improvement projects.
Candidates must be flexible to work weekends and/or overnight shifts regularly.
- Mobility/ Relocation for one of the regions: Northeast of Brazil.
- Bachelors degree in electrical or mechanical engineering engineering technology or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Speak write and read fluently in English
- Experience in employee and performance management
- Knowledge of Kaizen and Lean methodology techniques
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- 2 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or above
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Sales Experience
- Direct Sales
- retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
About Company
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