Marketing & Reservations Manager Le Moo, Sake a Gogo, Grassa Gramma & Village Anchor
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This role owns the front door reservation strategy guest personalization and in-store marketing execution to ensure every guest experience is maximized memorable and revenue-driving.
Locations:
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Le Moo (Elevated Steakhouse)
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Sake A Go Go (Japanese & Sushi NuLu)
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Grassa Gramma (Italian)
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Village Anchor (European Bistro)
Belle Noble Restaurant Group is hiring a Marketing & Reservations Manager at each of our four restaurants. This role may be structured as hourly (30 hours per week mid-to-high $20s/hour range) or salaried depending on experience and fit.
For 16 years Belle Noble has been a thriving hospitality group in Louisville. Branding marketing and guest experience are central to our growth. This is a rare opportunity to step into a highly visible high-impact role at exactly the right time.
This position reports to the Restaurant GM as well as the Director of Operations and Director of Marketing.
CORE RESPONSIBILITIES
Guest Experience & Front Door Ownership
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Own the host stand and overall first impression
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Manage and strategically plot the reservation book to maximize covers and optimize flow
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Maintain detailed guest profiles to ensure customized thoughtful service
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Acknowledge all VIP notes and reservation details
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Prepare for celebrations (birthdays anniversaries milestones special requests) with elevated touches
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Ensure servers and managers are briefed on important guest notes
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Follow up with guests post-visit to ensure satisfaction and build long-term relationships
Marketing & Branding Execution
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Partner with the Director of Marketing on social media text campaigns email blasts and promotional initiatives
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Maintain all guest-facing collateral (menus signage postcards business cards printed materials)
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Participate in branding discussions and concept development
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Help execute 6 monthly charity events as a representative of the brand
Events & Revenue Development
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Field large party inquiries
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Detail and plan large parties with customized menus and elevated experiences
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Execute revenue-driving events such as happy hours wine dinners tastings and live music programming
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Identify creative opportunities to drive guest engagement and repeat business
WHO WE ARE LOOKING FOR
We are seeking a hospitality-driven professional who brings energy warmth and initiative to the front door and sees guest experience as a craft.
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Warm engaging and completely comfortable being guest-facing
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Naturally hospitable with a genuine desire to make people feel known and welcomed
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Creative thinker who enjoys going above and beyond for personalized experiences
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Some restaurant operational experience preferred
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Organized and detail-oriented especially with reservation systems and guest data
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Brings an existing social or professional network in the community (a plus)
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Excited to grow with a company that is investing heavily in branding and marketing
LEADERSHIP BENEFITS INCLUDE
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Comprehensive health insurance options (up to full family plans covered for senior leadership)
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401(k) with company match
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Company-paid life insurance for leadership
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Generous paid time off with tenure growth
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Paid maternity and paternity leave
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Company-provided laptop and mobile phone
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Paid birthday and work anniversary recognition
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Employee and manager dining discounts
If you love hospitality branding events and building long-term guest relationships this is a rare opportunity to step into a role that directly shapes the future of Belle Noble.
Required Experience:
Manager
Key Skills
About Company
Sushi Chef Sake a Gogo | Belle Noble Hospitality Group Overview Sake a Gogo is seeking an accomplished Temporary Sushi Chef for an approximately 60-day...
