Account Manager, Compute
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
The Role
As Latitude expands globally as part of Megaport we are evolving the way we operate. Within our Pod Model cross-functional teams work together to deliver seamless outcomes for customers and the Account Manager plays a central role in ensuring that alignment.
This role goes beyond traditional account management. You will act as the key connector between Sales Technical and Operations teamsowning the transition from signed agreement to successful deployment and ongoing customer satisfaction. You will coordinate server deployments resolve billing or operational challenges and proactively identify opportunities for account growth across our international customer base.
The ideal candidate is highly organized solutions-oriented and comfortable operating in a fast-paced global environment. Strong English communication skills are essential along with the ability to collaborate across teams and navigate complexity with confidence.
What Youll Be Doing
- Commercial & AccountSupport:
- Sales Enablement: Act as the operational right hand for Sales Executives managing quotes pricing and account updates to keep the sales cycle moving.
- Account Growth:
- Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customers infrastructure.
- Operational Coordination:
- Project Orchestration: Coordinate server provisioning migrations and upgrades by working closely with internal technical teams to ensure perfect execution.
- Delivery Excellence: Track all deployments from start to finish ensuring internal systems (CRM tickets) stay accurate and customers are notified of completion.
- Billing & Account Maintenance:
- Revenue Operations: Configure billing plans (hourly monthly or annual) and serve as the first point of contact for invoice queries or plan adjustments.
- Lifecycle Management: Handle account maintenance including credits and cancellations ensuring all changes follow company guidelines and maintain data integrity.
- Team Collaboration & Growth;
- The Pod Engine: Operate as a central figure in our POD model collaborating daily with Sales Solution Architects and Ops to streamline the customer journey.
- Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
- Technical Mastery: Actively build your knowledge of cloud infrastructure baremetal and global networking services.
What We Are Looking For
- Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear professional updates.
- Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
- Growth Mindset: You are genuinely curious about the how behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
- Adaptable: You thrive in fast-paced global environments. You can manage multiple priorities without losing your focus or your sense of humor.
- A background in Customer Success Account Management or Sales Support is a major advantage.
- Tech Industry Exposure: Previous experience at a cloud hosting or SaaS company will help you get up to speed quickly.
- Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot) ticketing systems or complex billing platforms.
- Technical Foundations: A basic understanding of how servers cloud environments or networking work (though we are happy to train the right person).
What We Offer
- Flexible working environments with the ability to do your job from anywhere
- Birthday Leave
- Generous study and training allowance 5 days paid study leave
- Creative fun and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with Legend and Kudos Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.
