IT Supervisor

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining monitoring and supporting the organizations IT infrastructure. This includes servers networks storage systems and related hardware/software to ensure optimal performance security and availability. The role involves troubleshooting technical issues assisting end-users and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers networks and storage systems.
  • Perform routine system checks backups and updates.
  • Troubleshoot and resolve hardware software and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and escalate complex problems when necessary.
  • Train users related best practices for IT systems and security.
• System Administration
  • Managing user accounts permissions and access controls.
  • Ensure patch management and system updates are applied regularly.
  • Maintain documentation of infrastructure configurations and changes.
• Network & Security
  • Managing control on network performance and implement improvements.
  • Managing firewall VPN and security system management which deployed in local end market.
  • Leading compliance  related IT security policies and standards.
• Project Support
  • Assist Center of Expertise in IT infrastructure upgrades migrations and deployments.
  • Collaborate with regional/group IT teams on new technology implementations.
  • Managing disaster recovery planning and testing with user
  • Leading hyper-care system implementation as part of change management

Qualifications :

Qualifications

• Bachelors degree in information technology Computer Science or related field.
• 35 years of experience in IT support or infrastructure management.
• Knowledge of:
  • Windows/Linux server administration
  • Networking (LAN/WAN TCP/IP DNS DHCP)
  • Virtualization technologies (VMware Hyper-V)
  • Cloud platforms (Azure AWS or equivalent)
• Strong troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.
• English is a must

Preferred Skills

• Experience with IT tools (e.g. Checkpoint SASE O365)
• Familiarity with ITIL practices.
• Knowledge of cybersecurity principles.
• Ability to work under pressure and manage multiple tasks.

Working Conditions

• Based in the IT department supporting all business units.
• May require occasional after-hours or weekend work for maintenance.
• On-call availability for urgent infrastructure issues.

Additional Information :

Lesaffre Values

Know understand and demonstrate the Lesaffre values of

• TRUST
• ENTREPRENEURSHIP
• PASSION
• HUMILITY AND
• RESPECT with work colleagues and business partners.

Remote Work :

No

Employment Type :

Full-time