Reservation Supervisor
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Coach agents in areas of up-selling cross-selling and ongoing skill set knowledge
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
- Assist in preparing daily weekly and monthly reports
- Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
- Ensure smooth shift changes with proper pass-on to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
- Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
- Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications :
- Minimum 2-3 years of experience in a reservation or hospitality environment
- Proficiency with reservation management systems and hotel property management software
- Strong communication and interpersonal skills with the ability to lead and motivate a team
- Excellent customer service orientation and problem-solving abilities
- Attention to detail and accuracy in data entry and record-keeping
- High school diploma or equivalent; hospitality certification or training preferred
- Fluency in English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Dhtml
- Income Tax
- IT Service Desk
- ERP
- ACCA
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
