Manager of Property Excellence

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities duties and skills may be required and assigned as needed.

• Supervises on-site maintenance technicians and custodians who collectively serve 10 properties and scattered sites across Sussex and Kent Counties.
• Deploys DSHA maintenance technicians and custodians for work orders other short-term tasks and larger projects on a weekly basis and as needed.
• Oversees complex maintenance and construction requests on site assessing technical needs and associated costs while supporting technical staff.
• Develops and provides training to maintenance technicians and custodians to help grow skillsets for basic maintenance and ensure high levels of performance and consistent prompt and high-quality maintenance across all DSHA properties.
• Coordinates with DSHA procurement and outside vendors and contractors for specialized maintenance work working with the Administrator and asset managers.
• Ensures DSHA housing units are prepared for inspection and move-in deploying resources as needed to turn units as quickly and efficiently as possible to align with the Divisions key performance metrics for unit management.
• Works with Administrator and Director of PHA to address deficiencies discovered during self-inspections quality control inspections and official HUD inspections and develop plans to prevent repeated mistakes and oversights going forward.
• Develops in-depth knowledge of each of DSHAs sites to effectively improve their condition maintain quality and anticipate future capital investments for the agency to consider.
• Assures adherence to quality/inspections standards (local state and federal) health and safety requirements compliance requirements and DSHA policies and procedures.
• Reviews and oversees maintenance budgets to ensure the most efficient use of resources.
• Maintains detailed records for all maintenance and repair work.
• Continually advances staff skill sets and technical knowledge to be able to support all DSHAs housing communities needs.
• Report to the Administrator of the Site and Asset Management Division as part of the SAM management team.
• Responsible for approving maintenance and custodial-related expenditures.
• This role requires after-hours availability for maintenance emergencies to properly deploy staff and resolve those matters promptly.
• While this job is based in Dover DE frequent travel across DSHA housing sites in Sussex and Kent Counties is expected on a regular basis and as needed.
• Performs other related duties as assigned.

• Knowledge of the general operations and procedures of DSHA HUD Federal and State programs and properties.
• Ability to orient other employees and to explain organizational policies rules regulations and procedures.
• Remain aware of relevant best practices engage with housing industry groups and events and address professional development needs for the Division.
• Responsible for approving site-related expenditures under $25000.
• This role requires after-hours availability for maintenance emergencies to properly deploy staff and resolve those matters promptly.
• Knowledge of U.S. Department of Housing and Urban Developments (HUDs) housing programs.
• Strong oral and written communication skills.
• Ability to work independently and stay up to date on relevant topics.
• Ability to address emergent issues quickly either using existing knowledge/skills or learning new concepts well enough to be able to offer direction to staff.
• Proficiency in using property management software; must demonstrate ability to learn DSHAs software Yardi upon hire to a high level of proficiency.
• Ability to analyze information and develop recommendations to leadership about maintenance needs across the portfolio and at individual sites.

• At least 10 years of professional work experience in fields relevant to the duties of this role including at least 3 years of experience supervising maintenance custodial or other technical staff.
• Experience as a maintenance supervisor or similar role with strong management requirements.
• Strong technical knowledge of building systems that this position would oversee electrical plumbing HVAC construction etc.
• Knowledge of health and safety practices and regulations pertinent to affordable housing in DSHAs portfolio.
• Strong communication skills expected of a high-performing manager leading a team of geographically disbursed team.
• Holds a current U.S. Drivers License and can drive to all DSHA housing sites when needed.
• Strong computer skills (e.g. MS Word Excel PowerPoint Outlook and including property management software).

Please provide a list of certifications relevant to asset management maintenance construction housing administration or financial management; this should be included with your resume.

THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING AND A VALID DRIVERS LICENSE.

BENEFITS

These include up to 15 vacation days and 15 sick day leave accrual up to 13 paid holidays ayear liberal retirement benefitsimmediate accessto paid health short- and long-term disability and life insurance plans and voluntary dental vision and various supplemental benefit options.

APPLICATION PROCEDURES:Applications must be completed by theclosing dateon ourwebsite(Click onAbout UsEmployment Click Here to View All Current OpeningsSelect job Scroll Down & Click Apply Now.) Contact: e-mail:

DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.

As an equal opportunity employer DSHA provides an employment environment that supports and encourages the application of all persons without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at 302.739.4263 or 888.363.8808 with any questions or requests. TTY/ ASCII/ VOICE/VCO users may utilize the Telecommunications Relay Service (TRS) at 800.676.3777.

DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM.