Manager, Project Implementation
Share
Job Location:
Bloomington, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
HealthPartners is hiring a Project Implementation Manager. The Project Implementation Manager leads the implementation process for new and renewing health plan customers with complex plan offerings. This role ensures successful project execution by managing cross-functional relationships with Marketing Sales and internal teams delivering exceptional customer experience and operational readiness.
MINIMUM QUALIFICATIONS:
Education Experience or Equivalent Combination:
A bachelors degree in Business Management Information Services Communications related or equivalent experience.
At least five years of experience in health plan and/or employer benefit plan project management and implementation including large-scale projects/programs.
Proven ability to manage multiple projects and meet deadlines.
Strong written and oral communication skills.
Proficiency in Microsoft Office (Excel Word) JIRA and Confluence
Licensure/ Registration/ Certification:
Knowledge Skills and Abilities:
In-depth knowledge of health plan benefit administration.
Collaborative approach with internal departments and external clients and vendors.
PREFERRED QUALIFICATIONS:
Education Experience or Equivalent Combination:
Masters Business Administration (MBA)
Licensure/ Registration/ Certification:
Certified Scrum Product Owner (CSPO)
Knowledge Skills and Abilities:
Scrum/Agile methodology and practices
Business Analysis
ESSENTIAL DUTIES:
35%Customer Implementation Leadership
Serve as the primary leader for administrative systems implementation for new and renewing customers.
Partner with HealthPartners Sales teams to ensure seamless onboarding and renewal processes.
35%Project Management
Act as project manager for strategic and complex implementations maintaining accountability for timelines and deliverables.
Develop and maintain detailed project plans for each customer implementation.
Coordinate implementation work teams to ensure impacted business units are informed and engaged.
10%Issue Resolution & Customer Support
Resolve critical implementation issues respond to inquiries and ensure client satisfaction.
Provide excellent service and partnership to internal and external customers throughout the process.
10%Communication & Status Reporting
Partner across the organization to communicate implementation status and ensure action plans are executed.
Maintain proactive updates to stakeholders on progress and risks.
10% RFP Support
Provide proposal support to Sales and Marketing Administration as needed.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
