Service Desk Lead

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

The opportunity

This is a role for someone who enjoys helping others grow keeping things running smoothly and bringing clarity and care. Youll work closely with the broader IT team in a supportive environment where everyone is encouraged to share ideas learn together and make continuous improvements.

Service Desk Coordination

• Prioritise and assign tickets based on urgency impact and team capability

• Monitor queues to maintain SLAs

• Identify recurring issues and coordinate rootcause fixes

• Support smooth daytoday service desk operations

Technical Support

• Provide firstlevel support across hardware software accounts and network issues

• Build and configure laptops (Surface Dell Mac)

• Assist with onboarding system access and device setup

• Support patching cycles and endpoint compliance

• Maintain working knowledge of Active Directory Microsoft 365 Intune and ITSM tools

Team Support & Knowledge Sharing

• Mentor and train Service Desk Analysts to build confidence and capability

• Create and maintain documentation guides and knowledge base articles

• Run small workshops or refresher sessions on tools and processes

• Encourage collaboration learning and best practice across the team

About You

You bring warmth clarity and calm to everything you do. You enjoy helping others grow and creating order in fastmoving environments. Youre someone people trust and someone who takes pride in delivering a great experience.

Youll thrive here if you have:

• Experience mentoring or uplifting Service Desk Analysts

• Strong verbal and written communication

• Handson experience building and provisioning Windows and macOS devices

• Knowledge of Microsoft 365 Active Directory (RBAC) Intune and common business apps

• Understanding of networking basics (DNS DHCP VPN WiFi)

• Familiarity with ITIL processes

• Ability to coordinate workflows and juggle competing priorities

• Comfort creating documentation and onboarding materials

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!