Manager Service Delivery

$160000-$190000 per annum super benefits
Permanent Full Time
Water Services Infrastructure Operations and Delivery
Bundaberg Region

About Us

At Bundaberg Regional Council we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects our team is united by a shared commitment to making a meaningful impact. By joining us youll become part of an organisation that values your contributions supports your growth and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland Australia the Bundaberg Region is one of Australias fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence pristine waterways and proximity to the Great Barrier Reef the Bundaberg Region showcases everything that natures palette can create.

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• Access to Fitness Passport
• Uniform Allowance or PPE supplied
• Wellbeing and mental health support programs including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clickinghere.

About The Opportunity

We are seeking a skilled and experienced leader to join our team as the Manager Service Delivery. As the leader of Water Services Service Delivery Team you will be responsible for leading the team to deliver safe efficient and responsive 24/7 delivery of water and wastewater services.

Key Responsibilities include (but are not limited to):

• Develop and implement an operational plan for the Service Delivery team that ensures the operation and maintenance of infrastructure and ensures that services meet customer expectations and legislative requirements in a cost-effective manner.
• Provide active leadership to ensure an engaged safety culture and overall engaged and motivated team culture reflecting Councils values.
• Ensure data reporting for asset maintenance and renewal programs.
• Build and maintain professional inter-Branch relationships to ensure the strategic goals of the Branch are set and achieved holistically.
• Assist the Branch Manager in the development of the annual and three-year capital budgets.
• Implement systems and processes that align the delivery of services with a business orientated approach to urban utility delivery.
• Develop and implement the annual recurrent budget for the Service Delivery section ensuring the delivery of budgeted outcomes are within time and budget constraints.

About You

To be successful in this role you will need to demonstrate the following key selection criteria:

• Tertiary Engineering qualification or equivalent relevant industry experience.
• Substantial knowledge of water and wastewater services operations and processes.
• Substantial experience in developing and leading high performing teams.
• A working knowledge of financial business and organisational management requirements pertaining to water services.
• Demonstrated interpersonal skills and the ability to engage with internal and external stakeholders.
• Current C Class Drivers Licence.

To view the Position Description for this role please click here.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our communitys rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued respected and supported to achieve their potential.

The preferred candidate will be required to undergo aNational Police Check as part of the recruitment process.

How to Apply

To apply submit your application online by clicking the Apply button. Please include:

1. A current resume
2. A cover letter addressing the About You section (max. 2 pages).

For enquiries please contact or. Please quote job reference BDBRC1538.

Applications close on Sunday 8 March 2026 at 11:59 pm AEST.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities visit ourCareers with Council webpage. We look forward to receiving your application.