Fraud Advisory and Insights Senior Manager

Business Unit: CS&O Fraud
Salary range: 76000 - 95000 per annum DOE Benefits
Location: UK Hybrid - Glasgow Gosforth Edinburgh Leeds Chester London Birmingham
Contract type: 12 Month Fixed Term Contract

Our Team

Its an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification ownership management and an exciting opportunity for an experienced fraud expert who will be responsible for leading our team of Advisory and Insight specialist to ensure effective external engagement compliance advice delivering insight and providing subject matter expertise to a varied portfolio of change initiatives.

What youll be doing

• Provide senior leadership within the Fraud Advisory and Insights function deputising for the Head of Fraud Advisory and Insights.
• Leading engagement with key regulatory stakeholders such as FCA/PSR including written responses data request responses and face to face meetings.
• Providing expert advice into business-initiated projects which require a fraud risk assessment balancing fraud risk appetite and customer outcomes.
• Act as an escalation point for a team of specialists in Change Engagement advice and Insights.
• Negotiate with and influence stakeholders at a senior level.
• Partnership with industry experts in creation of leading-edge capabilities to prevent fraud.
• Supporting the Head of Fraud Advisory and Insights with key integration journey activities.
• Supporting the effective engagement with 3rd party suppliers to ensure tools and solutions remain supported and deliver value for the business.
• Giving strategic direction to the development of Key Performance/Risk indicators and report automation opportunities.
• Ensuring fraud customer journey outcomes are in line with internal policies and regulatory requirements (Such as Consumer Duty APP Reimbursement Payment Services Regulation)

We need you to have

• Significant experience assessing fraud risk within a Retail bank environment.
• Expert understanding and experience of relevant fraud and payment scheme legislation and effective industry lobbying.
• Significant experience assessing implementing and advising on regulatory requirements.
• Experience of preparing reports and papers to influence senior stakeholders with excellent attention to detail.
• Gravitas to challenge and influence senior management to get the best outcome
• Deep fraud prevention expertise across all distribution channels and typologies
• A proven track record in providing strategic direction leadership and coaching to highly specialist teams in a remote working environment.
• Analytical mindset with an understanding of data flows and management information production techniques.

Red Hot Rewards

• 25 days holiday per year increasing over time to 30. Plus an option to buy more giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Were in the process of bringing Virgin Money and Nationwide together which subject to Court approval will happen on 2 April 2026. You can find out more about what this means at If youre successful in securing a role with us your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.