Treasury Servicing Specialist I
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Min
Max
Job Summary
The Treasury Servicing Specialist I is responsible for providing concierge service to Business Banking relationships by ensuring accurate setup maintenance and servicing of Treasury products and small business digital banking services. This role acts as the primary point of contact for business banking clients and internal partners resolving inquiries efficiently while maintaining a high standard of customer service accuracy and compliance.
The specialist plays a critical role in ensuring that Treasury products such as Business Zelle Cashflow Central Remote Deposit Capture and Treasury Express are functioning smoothly and aligned with client needs.
Along with the key functions listed below each position will be expected to uphold the value that Washington Federal places on simply being kind when servicing our co-workers and clients.
KEY FUNCTIONS:
This position aids and supports the department as follows:
Client Servicing & Support
- Serve as the point of contact for small business Cash Management clients providing prompt and professional assistance on products systems and services
- Process new client setups maintenance requests and service changes for small business digital products (Business Zelle Cashflow Central Remote Deposit Capture Treasury Express etc.)
- Troubleshoot and resolve client issues coordinating with internal departments as needed
- Provide technical support and client training for Treasury systems
Operational Excellence
- Accurately process documentation and requests in accordance with bank policies procedures and regulatory requirements
- Maintain detailed records of client interactions and service requests in Salesforce engaging relationship team appropriately
- Monitor system alerts error reports and exception items to ensure timely resolution
- Assist with Treasury system testing upgrades and implementations as requested by the Product teams
Collaboration & Relationship Management
- Partner with Branch colleagues Business Banking Treasury Relationship Managers and support teams to ensure seamless client onboarding and ongoing service
- Communicate updates changes and enhancements to clients and internal stakeholders appropriately
- Support cross-functional initiatives to improve Treasury client experience and operational efficiency
Risk Management & Compliance
- Adhere to all security procedures audit standards and compliance requirements related to Treasury
- Identify potential risk exposures and escalate issues to management as appropriate
- Maintain confidentiality of sensitive financial and client information.
Other duties may be assigned.
Qualifications
Education/Skills/Training:
- Position requires a High School diploma; or approved equivalent.
Experience
- 1-2 years experience in banking/accounting/finance.
Skills & Competencies
- Strong knowledge of Treasury/cash management products and services.
- Excellent communication interpersonal and problem-solving skills.
- High attention to detail and accuracy in processing.
- Ability to work effectively in a fast-paced deadline-driven environment.
- Proficient in Microsoft Office Suite (Excel Outlook Word).
- Customer serviceoriented with a collaborative team-based approach.
- Must have good typing and clerical skills and a strong math aptitude.
- Position requires clear and concise verbal and written communication skills including good customer relations skills.
Performance Indicators
- Client satisfaction and retention
- Accuracy and timeliness of service requests
- Compliance with internal policies and audit standards
- Efficiency in resolving client issues and system inquiries
Benefits
At WaFd Bank you get all of these great benefits!
- Paid time off for vacation sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 4% 401(k) matching plus a generous 3% annual contribution 7% total employer contribution
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit hire train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race color religion sex sexual orientation gender identity military and/or veteran status or disability in accordance with Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era Veterans Readjustment Assistance Act of 1974 which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986 or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at 800.324.9375
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
Requisition Post Information* : Posted Date
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
WaFd Bank, voted best bank, offers services including checking and savings accounts, business bank accounts, business financing, and commercial financing.
