Software Development Engineer, Leo Business Solutions

Amazon Leo is Amazons low Earth orbit satellite network. Our mission is to deliver fast reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools hospitals businesses and government agencies Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

We are seeking passionate talented and inventive Software Development Engineers to join our Leo Customer Support Solutions (KCSS) team. The KCSS team creates software to assist Leo customers with their questions issues and troubleshooting requests. Youll be building sophisticated contact center infrastructure and tools that empower our live agents - the backbone of our customer service operation. As a Software Development Engineer on this team youll develop robust systems that enable our agents to efficiently resolve complex customer issues ultimately ensuring a superior end-to-end customer experience. Your work will directly impact how effectively we handle customer inquiries reduce resolution times and maintain high customer satisfaction in challenging scenarios.

As a Software Development Engineer youll have the opportunity to work on full-stack development integrate AI/ML capabilities build foundational infrastructure and solve complex real-world challenges that directly impact customer experience. Were offering exciting opportunities to work on:
- Full-stack development of customer support applications and tools
- AI/ML integration to enhance efficiencies across customer service products
- Building foundational infrastructure for contact center operations
- Developing solutions that systematically reduce contact volumes and improve resolution efficiency
- Solving complex real-world challenges that directly impact customer experience

The ideal candidate will have:
- Strong software development skills and experience building scalable production-grade applications
- Passion for creating innovative solutions that enhance and elevate the customer experience
- Interest in learning and working with contact center technologies and customer support systems
- Strong problem-solving abilities and excellent collaboration skills to work effectively with cross-functional teams
- Interest in working with satellite and communications technology


Key job responsibilities
As a Software Development Engineer II on the KCSS team you will:
- Design and implement scalable high-performance software solutions for our contact center infrastructure and agent tooling
- Lead the development of features or components making sound architectural decisions and considering long-term maintainability
- Mentor junior engineers providing technical guidance and code reviews
- Collaborate with cross-functional teams to define and implement product requirements
- Contribute to the full software development lifecycle from design to deployment and maintenance
- Identify and drive improvements in software quality performance and operational excellence
- Participate in on-call rotations and lead troubleshooting efforts for complex production issues
- Analyze and optimize system performance scalability and reliability
- Contribute to technical design discussions and help shape the teams technical strategy
- Proactively identify and mitigate potential risks in projects and ongoing operations


A day in the life
As a software development engineer at Leo Business Solutions youll be working in a fast-paced startup-like environment with a high ceiling for growth. On a daily basis youll have the opportunity to invest in building novel solutions for unique problems in the space; building upon existing frameworks to help assist in improving the customer experience and often participating in the end-to-end development lifecycle to build services from the ground up. You will work with teams that boast a diverse range of experience and perspectives to draw from. The environment is an ideal location for new engineers to start their careers hone their development skills and master leadership fundamentals.

About the team
Our mission is to revolutionize customer support for Leos satellite internet service by building robust tools and infrastructure that empower our contact center agents. We focus on continuously improving resolution times and first-contact resolution rates ensuring quick and effective problem resolution for our customers.

As part of our team youll collaborate with product managers UX designers and other engineers to develop innovative solutions. Were a group of passionate problem solvers who move fast and iterate quickly. Our culture values experimentation collaboration and open communication. Your work will help bridge the digital divide and make a real difference in peoples lives.


- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Redmond - 143700.00 - 194400.00 USD annually