Portal Specialist
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Job Location:
Denver, CO - USA
Yearly Salary:
$ 20 - 27
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Amerita
Overview
The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Ameritas intake workflow. This role ensures referral information is captured entered and communicated efficiently to downstream teams ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita improving communication referral accuracy and overall service levels across markets.
Schedule:
Monday - Friday
8:00 am - 5:00 pm CST
We Offer:
Competitive Pay
Health Dental Vision & Life Insurance
Company-Paid Short & Long-Term Disability
Flexible Schedules & Paid Time Off
Tuition Reimbursement
Employee Discount Program & DailyPay
401k
Pet Insurance
Responsibilities
- Retrieves reviews and processes new referrals from assigned hospital portals in a timely manner
- Monitors multiple portals concurrently to minimize missed or delayed referrals
- Creates initial (skeleton) patient charts within CPR to facilitate quick downstream processing
- Communicates within hospital and case-management portals as needed (market-dependent)
- Relays benefit investigation outcomes authorization status and estimated delivery timelines to referral sources
- Collaborates with internal teams including Intake BI Authorization Pharmacy and Nursing as needed
- Supports standardized turnaround times for referral processing
- Identifies delays missing documentation or portal issues and escalate promptly
- Maintains accurate compliant documentation in CPR and related systems
- Supervisory Responsibility: No
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- One (1) year of relevant experience in home infusion specialty pharmacy medical office hospital liaison or intake preferred.
- Experience working with electronic medical record (EMR) systems intake systems or case-management portals strongly preferred.
- CPR experience a plus.
- Strong attention to detail and accuracy in data entry.
- Ability to manage multiple screens portals and tasks simultaneously.
- Excellent written and electronic communication skills.
- Understanding of healthcare terminology insurance benefits and basic authorization concepts.
- Ability to work in a fast-paced environment and meet turnaround time expectations.
- Customer-service orientation when interacting with hospital case managers and internal teams.
- Proficiency in Microsoft Office and ability to quickly learn new technology platforms.
- Percentage of Travel: 0-25%
**To perform this role will require frequently sitting standing walking and typing on a keyboard with fingers and occasionally bending reaching and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**
About our Line of Business
Salary Range
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
BrightSpring Health Services is a leading provider of comprehensive home and community-based health services to complex populations.
