Department Computer Support Specialist 2 Sheriff's Office

Why Its a Great Department:
Pierce County Sheriffs Office is a full-service agency that provides law enforcement jail court security and civil processing services to all areas of unincorporated Pierce County.

The Sheriffs Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together these dedicated employees support our 3 bureaus including Administrative Services Patrol and Corrections.

You will join the IT Unit located at the Sheriffs Office Soundview Building on 35th and Pacific Avenue in Tacoma WA. This is not a remote or hybrid position as employees are expected to work from one of the Sheriffs Office locations. We encourage you to learn more about our department by clickinghere.

Why Its a Great Opportunity:
A career with the Pierce County Sheriffs Office is your opportunity to make a difference in peoples lives every day as each employee plays a role in supporting our mission to protect life and property uphold rights and work in partnership to build strong safe communities.

This rewarding and vital position provides a broad range of technical support to departmental staff in the Information Technology related areas of desktop support hardware and network setup testing security inventory and troubleshooting.
The IT Unit is a five-person team who works day shifts Monday Friday in the office and in various locations.

Come join the Pierce County Sheriffs Office IT Unit!

How to be Successful in the Role:
A successful candidate will join the team with the ability to exercise good judgement collaborate stay focused during disruptions provide attention to detail multi-task andpositively engage with employees in the Office County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete IT projects. A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

Your Future in this Role:
You will gain a broad knowledge of thedepartmentand have access to LinkedIn Learning to further your growth.You will have the opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

ESSENTIAL FUNCTIONS:

• Implement and support department technology services to keep the departments computer systems maintained.
• Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
• Recommend technology solutions based on research knowledge and adherence to IT Division standards and documentation.
• Request login account creation modifications and removal from central systems such as Active Directory email financial systems and SUN. Assist department staff with resetting and changing their account passwords.
• Set-up and issue PCs laptops and other hardware to department staff following IT Division standards.
• Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.
• Set-up project timelines/plans in conjunction with other departmental staff.
• Maintain inventory of computer equipment and supplies.
• Develop and provide user training for departmental staff.

MINIMUM REQUIREMENTS TO APPLY:

• A Bachelors degree in computer science data processing education business or public administration engineering or related field AND
• Two or more years of information technology applications and systems experience is required.
• Additional education or experience may substitute for the recruiting requirements.
• United States citizenship lawful permanent resident or DACA recipient and the ability to speak read and write the English language as required by RCW 41.14.100.
• Ability to successfully complete a Pierce County Sheriffs Office background investigation which will include a drug screen fingerprinting behavioral assessment and polygraph is required prior to hire.
• A valid Washington State drivers license is required and must be maintained.

ASSESSMENT PROCESS for DEPARTMENT COMPUTER SUPPORT SPECIALIST 2

• After you have submitted your application and it has been determined that you meet the requirements for the position your answers to the supplemental questions will be scored according to established criteria.
• Please describe in detail your past work experience and education in the supplemental questions. Please be specific and detailed in your answers so that enough information is provided to be evaluated. Incomplete information will result in a lower score or rejection of your application. You must score 70% or better to continue in the process.
• Applicants passing the written assessment will be placed on the employment register.
• Prior to appointment a thorough background investigation will be conducted consisting of but not limited to personal history statement personal interviews employment check professional and personal reference checks criminal and credit checks polygraph examination and a drug screen.
• Veterans preference will be granted in accordance with RCW 41.04. If you are eligible to have veterans scoring criteria applied to your assessment score you must submit a copy of Copy 4 of your DD214 or separation/discharge documentation with your application.
• Candidates will be referred from the list to fill vacant positions occurring within one (1) year from the date the name is placed on the list.

• If you have a question about this opportunity please email Civil Service at and specify the Job Number and Title.
• If you do not have internet access you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at at least two days prior to the need.

We are unable to sponsor or take over sponsorship of an employment visa at this time.