Senior Principal Consultant – ServiceNow

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting Applications for the role of Senior Principal Consultant ServiceNow
In this role you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities
Extensive experience in ServiceNow technology
Extensive experience with ServiceNow platform specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
ServiceNow scripting experience using JavaScript HTML CSS XML and REST/SOAP Web Services.
Understanding and experience of Business Rules Script Includes UI Actions and all scripted aspects of ServiceNow.
Experience working with Agile teams methodologies and tools in a virtual environment.
Experience of ServiceNow solution Implementation (configuration and customization) experience
Proven experience in at least one design architect and implementation of FSO solutions involving Financial Data Model Dispute management Customer life cycle management Treasury Operation Payment operations Card operations Loan operation Claims processing.
Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering Agile/Sprint Planning Demos.
Strong background in solution architecture and technical design with a focus on enterprise architecture Financial Service Operation (FSO)
Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience in architecting solutioning implementation and configuration of Financial Service Operation
Experience and expert understanding of key ServiceNow modules and concepts like CSDM CMDB Data Models etc.
Advanced analytical and problem-solving experience ability to multi-task and effectively manage priorities.
Strong understanding of ITIL and Service Management frameworks

Qualifications we seek in you!
Minimum Qualifications
Experience in ServiceNow IRM implementation
Experience in working in IRM domain out of which some experience in the role of IRM Architect
Experience in ServiceNow IRM design architecture and implementations with a fair understanding of ServiceNow IRM model plugins and accelerators.
Excellent customer facing skills
Should have worked extensively on ServiceNow Integrations with other external systems
Knowledge of one or more of the following: HTML/CSS AJAX Jelly JSON AngularJS.
ServiceNow Certified Implementation Specialist IRM
Certified Implementation Specialist Risk and Compliance.
Certified Implementation Specialist Vendor Risk Management
Understanding of various regulations like GDPR ISO etc. (Good to have)

Preferred Qualifications/ Skills
/ MCA / / BSc (Computer) / B.E.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.