Associate External Communications Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

The Role

As External Communications Manager at Iterable youll be a key partner to the Director of Communications helping shape how our story lands with press analysts customers and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a categorydefining AI company.

This is a high-impact role where youll craft narratives about our mission technology and market momentum then bring them to life through major announcements media moments analyst interactions and thought-leadership platforms for leaders across the business. You will regularly support senior stakeholders on external visibility while keeping your hands close to the craft of daytoday storytelling and execution.

Position Details

• Develop and execute external communications strategies that elevate Iterables brand and clearly communicate our story to press analysts customers and partners.
• Create strategic messaging talking points and briefing materials for major company announcements and leadership communications across investor media enterprise and industry audiences.
• Lead day-to-day PR efforts including story mining pitch development press release drafting and proactive outreach that results in thoughtful high-impact coverage.
• Build and manage relationships with tier1 business technology and industry media as well as influential newsletters podcasts and creators.
• Support analyst relations by helping craft positioning briefing decks inquiry responses and evaluation materials that clearly articulate our roadmap differentiation and traction.
• Partner with internal communications social brand and campaigns teams to extend major announcements into integrated programs that feel coherent timely and on-brand.
• Identify and pursue strategic speaking engagements awards podcasts and byline opportunities that grow visibility for key company experts and leaders.
• Use AI-powered tools for research drafting media monitoring and insight generationtreating AI as a force multiplier for smarter faster more creative work.
• Travel as needed for events roadshows and key external meetings comfortably switching between behind-the-scenes operator and on-the-ground partner.

The Ideal Candidate Will Have:

• 5-7 years of experience in corporate or external communications executive communications or PR preferably within a highgrowth technology company or toptier agency environment.
• Exceptional writing and editing skills with the ability to translate complex technical concepts into clear compelling stories tailored to different audiences and formats.
• A proven record of cultivating media relationships and securing meaningful coverage across business technology and industry outlets.
• Experience partnering with senior leaders and subject-matter experts building trust through strong preparation thoughtful counsel and reliable follow-through.
• Sharp strategic instincts consistently connecting communications activities to business goals commercial narratives and market positioning.
• Deep familiarity with modern media relations including message development interview preparation social amplification and issues management.
• Comfort operating in fast-paced ambiguous environments balancing multiple programs while maintaining a high bar for craft and quality.
• A collaborative working style able to influence across teams and rally people around a clear narrative and plan.
• Genuine curiosity about AI and a thoughtful approach to how AI innovation and impact are communicated to the world.

Bonus Points:

• Familiarity with AI or experience in deep tech sector communications
• Background writing content for C-level executives or other high-visibility stakeholders
• Track record developing messaging that spans diverse audiences
• Experience working in or with highgrowth startups or fastmoving SaaS / B2B tech companies
• Practical experience with analyst relations and using analyst feedback to improve messaging and product stories.

Perks & Benefits:

• Paid parental leave
• Competitive salaries meaningful equity & 401(k) plan
• Medical dental vision & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $86500 - $140000. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and addition we offer perks such as generous stipends for health & fitness and learning & development among others.

Recruitment Disclaimer:

Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail Yahoo mail Hotmail etc.
• Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc.).
• Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website Careers page: LinkedIn Jobs page: is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.

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  Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.