Operations Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

With our proven track record of success we are excited to expand our operations to Germany. As a startup operation in this new market we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten authentifizieren lagern und verkaufen Millionen von Sammlerstücken die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.

Unser Angebot umfasst Sammelkarten Autogramme Comics Münzen Videospiele Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA PCGS Beckett SGC und Card Ladder.

Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter. Mitarbeiter in unserem Hauptsitz in Santa Ana Kalifornien und in unseren Büros in New Jersey Texas Florida Japan Shanghai Hong Kong Kanada Mexiko Deutschland und Frankreich.

Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.

We are building our inaugural European operation in Frankfurt and are hiring multiple Operations Supervisors to lead teams across all functions.

This is a hands-on leadership role in a structured quality-controlled light production environment. Beyond delivering daily results you will play a critical role in building team capability establishing strong routines and creating a culture of accountability trust and continuous improvement.

Our operation handles high-value serialized collectibles where precision documentation and chain-of-custody standards are essential. A structured GMP-style mindset combined with strong people leadership is key to success in this role.

Youll report to an Operations Manager and work onsite at our Frankfurt location.

What Youll Do

Lead & Develop People:

• Build and develop a high-performing operations team in a multi-shift environment.

• Coach associates and team leads to improve capability ownership and confidence.

• Create clarity around expectations performance standards and behaviors.

• Conduct regular feedback conversations and support individual development.

• Foster a culture of respect psychological safety and operational discipline.

Drive Structured Execution:

• Lead daily shift huddles and align teams around production targets and priorities.

• Ensure compliance with SOPs documentation standards and GMP-style controls.

• Monitor performance vs. plan and proactively remove obstacles for the team.

• Maintain visual management systems and reinforce accountability for KPIs.

• Support onboarding and structured training to ensure consistent employee experience.

Ensure Quality & Compliance:

• Safeguard strict chain-of-custody and traceability standards.

• Enforce quality checkpoints and minimize process deviations.

• Identify root causes and implement corrective actions with the team.

• Maintain a safe and compliant work environment.

Partner & Scale:

• Collaborate cross-functionally with Quality Security HR and Operations peers.

• Contribute to building scalable systems and sustainable operating routines.

• Act as a culture carrier and role model for company values.

Who You Are

• Fluent in German and English.

• 2 years of supervisory experience in production light manufacturing or structured operational environments.

• Experience in GMP ISO-regulated or compliance-driven environments is a plus.

• A strong people leader who believes performance is built through clarity coaching and accountability.

• Comfortable working in a KPI-driven environment while maintaining team engagement.

• Structured reliable and calm under pressure.

• High integrity and attention to detail especially when handling valuable serialized items.

• Strong Excel / Google Sheets skills.

What Sets You Apart

• Experience developing frontline leaders or team leads.

• Exposure to Lean / 5S / continuous improvement principles.

• Experience helping launch and scale a new grading center.

• Ability to balance discipline with approachability.

Why Join Us

• Help build PSAs European operation from the ground up.

• Lead teams in a structured quality-focused environment.

• Shape culture routines and capability from day one.

• Competitive salary and benefits package.

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU

• A dynamic and collaborative international team

• An organization dedicated to supporting the passionate Collectors community

• A competitive salary and benefits

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