Customer Success Coordinator

New York City, NY - USA

Hourly Salary: $ 25 - 30

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE: Customer Success Coordinator Part Time Temporary

REPORTS TO: Associate Director Relationship Management

DEPARTMENT: Customer Experience

HOURS: 40 Hours

Pay Range: $25-$30 per hour M-Thu 9-5p HYBRID

POSITION SUMMARY:

The Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals

Work collaboratively with the Customer Sucess Management team and other key departments within Healthix to meet organizational goals

Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database

Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)

Assist with other department duties as needed

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

Bachelors Degree is required

Minimum of two (2) years of related experience preferably in the health care industry

Extremely organized with high attention to detail

Competence in developing strong relationship skills with high emphasis on delivering value and service

Comfortable presenting to small to medium sized audiences

Team player results oriented flexible and resourceful

Knowledge of MS Office 365 including Word Excel PowerPoint and Salesforce CRM

Required Experience:

JOB TITLE: Customer Success Coordinator Part Time TemporaryREPORTS TO: Associate Director Relationship ManagementDEPARTMENT: Customer ExperienceHOURS: 40 HoursPay Range: $25-$30 per hour M-Thu 9-5p HYBRIDPOSITION SUMMARY:The Customer Success Coordinator is responsible for assisting the Customer Succ...