Production Support Engineer (Kafka)

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role

You will be a technology professional contributing across multiple stages of the Software Development Lifecycle. Your primary focus will be production supportcovering incidents change management problem management certification support and monthly patching for production environments. You will support and maintain Kafkabased data pipelines and job scheduling workflows to ensure reliable and timely processing. Experience with Chronos is preferred but not requiredcandidates may alternatively bring experience with other enterprise schedulers (e.g. Airflow ControlM Autosys Kubernetes CronJobs) with willingness to learn Chronos.

You will help create production run books maintain change registers perform impact analysis and ensure the overall stability of platforms built on Kafka and scheduling technologies.

What youll do

• Participate in core production management functions including incident change and problem management collaborating closely with crossfunctional teams to support metricsbased tracking planning risk mitigation and certification readiness for toptier clients.
• Support Kafka clusters topics consumer groups and message flows to maintain high availability and consistent data processing across production systems.
• Oversee and troubleshoot job scheduling workflowswith Chronos preferred but optionalensuring SLA adherence timely batch execution dependency handling and automated recovery for failed tasks.
• Perform plan reviews and submit highquality changes that improve platform resiliency change hygiene and operational success for both Kafka and scheduling workloads.
• Collaborate with production assurance teams to maintain production run books change registers automation assets and process improvements; conduct detailed impact and rootcause analysis for issues involving data streaming or scheduling components.
• Provide production support for innovative highquality largescale financial solutions in partnership with engineering and operations professionals.
• Execute proactive monitoring using tools such as Splunk Dynatrace Grafana and Moogsoft including building alerts and dashboards to monitor Kafka lag consumer health broker performance and scheduling job status.

Experience youll need to have

• 5 years of experience in an enterprise IT environment.
• 4 years of experience with Unix and Windows including scheduling tools (Chronos optional; equivalents accepted).
• 4 years of experience with monitoring tools such as Splunk Dynatrace Grafana and Moogsoft.
• 4 years of experience working with incident change and problem management processes and ticketing systems such as ServiceNow Remedy or CA Service Desk.
• 3 years of handson experience with Kafka.
• 3 years of experience in production management application/platform monitoring and participation in oncall rotations.
• Bachelors degree in a related field or an equivalent combination of education military and work experience.

Experience that would be great to have

• Knowledge of ITIL frameworks and best practices.
• Experience with automation and scripting languages (e.g. Shell Python).
• Strong analytical and troubleshooting skills.
• Experience with ARO PCF AWS Azure or Google Cloud.
• Experience with version control tools such as VSS Git and Bitbucket.

How youll work:

• This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.

• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.

• This role may require being on-call during non-standard and/or overnight hours.

• This role requires use of a computer and audio equipment.

Sponsorship:

• To be considered you must be either a US Permanent Resident or US Citizen due to contractual obligations.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training development and internal mobility opportunities.

• Medical dental vision life and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental caregiver and military leave.

#LI-CD1

#ITJobs #JobSearch
#AppOps #ApplicationSupport

#ProductionSupport #ProdSupport #ApplicationOperations
#Kafka #ApacheKafka #StreamingData

#EventStreaming

#Chronos #SchedulerJobs

#Unix #MonitoringTools #Splunk #Dynatrace #Moogsoft
#IncidentManagement #FintechJobs

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.