Sr. HR Learning & Operations Specialist

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What part will you play If youre looking for a place where you can make a meaningful difference youve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! This is a cross-functional position within the HR Services Delivery team; the primary focus of this position is to support the delivery of Talent Development and broader learning services across Markel by operationalizing programs and leveraging existing and emerging technologies across all HR systems- including Core HR System Learning Management and AI-enabled platforms. The HR Learning & Operations Specialist plays an important role in ensuring that learning setups are consistent accessible and well-supported. This position works closely with the central Talent Development team to coordinate program logistics manage schedules and attendance setup course content and offerings analyze engagement and feedback and collaborate on communications to elevate the employee learning experience. The Learning & Operations Specialist also works in partnership with other HR Service Delivery team members to support compliance related and business-led learning initiatives by ensuring proper system setup optimal enrollment management adequate and timely reporting and instructor enablement. This position will perform other HR Service Delivery and user support tasks as needed.

Responsibilities

Partner with Talent Development partners and represent HR Technology in the Policy Training and Facilitation group to capture the annual schedules across manager curriculum leadership programs Skills for Excellence and required trainings.
Administratively support all Learning Management System content by generating rosters updating attendance post-session providing user support and update offering details as needed. For Talent Development led programs this includes booking rooms managing waitlists arranging printed materials coordinate with local contacts and serve as the producer for Teams learning sessions by creating breakout rooms and providing technical support.
Monitor course enrollments for central Talent Development led programs and provide timely updates to Talent Development Partners per the schedule set for each course. Monitor and validate enrollments for The Institutes related courses.
Engage with all Learning Management system customers throughout the content intake process to fulfill learning requests and support attendance management needs.
Collaborate with the Talent Development partners to update schedules content links and resources on the SharePoint intranet (i.e. LearningHub).
Collaborate with Talent Development partners to create send analyze responses create executive summaries and more detailed analysis. Partner with the HR Technology & Operations Manager to produce annual LMS engagement reporting and Compliance completions.
Monitor the primary learningmailbox and Service portal queue. Respond to all US/Bermuda learning queries including tuition reimbursement. Provide technical support and troubleshooting to all enterprise LMS users.
Provide exceptional customer experience throughout the LMS workflow including in-take course/curriculum management roster and reporting updates. Identify opportunities to extend LMS access based on customers training needs role and responsibilities. Coordinate attendance management activities including Instructor/Assessor training and attendance follow up. Advise system setupsthat address customer needs and assess SLA delivery against setup requirements. Maintain and improve in-take process to be intuitive thorough and easy to use.
Cross-coordination of ServiceNow and HR technology system tasks ticket management incident triage. Provide high quality customer service to ensure needs are met across routine HR system incidents and requests. Escalate to functional and technical staff for resolutions as needed. Support the maintenance of the tickets handling map and resources for users.

Education

Bachelor degree in HR Organizational Development Educational/Instructional Design or related fields

Work Experience

Minimum 2yrs of customer service or user support experience
Minimum 1-2yrs of HR systems or LMS administration

Skill Set

Proven ability to visualize maintain and support an enterprise learning calendar that spans multiple audiences delivery formats and owners. Proven ability to balance competing priorities and business timeliness.
Proven customer experience mindset. Ability to clarify needs recommend approach manage expectations provide consistent updates with clarity. Proven communication and presentation skills in a group or team setting.
Proven attention to details and accuracy. Ability to follow through on all tasks and projects independently ability to manage multiple priorities and cross functional tasks.
Ability to identify inefficiencies and propose streamlined workflows. Good understanding of user-centric approaches to improve employee experience.
Collaborative team member projects participant and schedule coordinator.
Exercises sound judgement actively practices and advises on confidentiality; actively advocates for and educates end users on data accuracy and integrity.
Proven Microsoft Teams skills. Ability to facilitate Teams meeting production including breakout rooms meeting options roles troubleshooting screen sharing recordings captions chat moderation and participant controls. Comfortable with hybrid learning.
Proficient in Microsoft SharePoint. Familiar with basic SharePoint architecture navigation version control content freshness and preventing broken links. Basic skills in copy editing and visual clarity.
Proficient in Microsoft Office including Word Excel Outlook and PowerPoint. Basic Microsoft PowerApps understanding.
Actively research HR tech trends and market developments targeted towards training development and learning. Comfortable with prototyping and supporting pilots documenting findings and evaluating outcomes. Collaborates across learning services for adoption.

#LI-Hybrid
#DEIB

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.

Who we are:

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better

We enjoy the everyday We think further

Whats in it for you:

In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.

All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.

We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from email addresses.

We would also ask that you please report any job employment scams related to Markel to .

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process please send an e-mail to the.

No agencies please.

Required Experience:

Senior IC

What part will you play If youre looking for a place where you can make a meaningful difference youve found it.The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were alwa...