Vice President Operations-HI-Tech

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Vice President - Operations for HiTech Industry vertical
The single point of contact in order to provide a unified experience to client.
You will hold end-to-end accountability of client success through the delivery cycle (transformation blue-printing work transfer digital delivery etc.).
All the functions need to be woven into a single consistent performance to meet the program success criteria for client expectations business outcomes margin and revenue commitments. Collaborating with customers to find opportunities that address critical business needs. Balance critical path dependencies and enthusiastically identify risks associated with the project and develop a mitigation plan.
Key Requirements
Responsibilities
Delivery & Planning
Single owner of portfolio of accounts for delivery through project teams to deliver transformation program consisting of more than one capability service lines
Deploy Genpacts proprietary program management methodology identifies gaps with respect to customer requirements and customizes to deliver outstanding client experience.
Deliver per a robust and forward-looking plan that handles critical paths & dependencies and identifies risks and ensures mitigation
Deliver program as per planned expenses and ensure recognition of planned revenue and margin.
Reliably forecast program financials & impact of change in breakthrough scope resourcing etc.
Act as Change Leader and drive delivery led account revenue and profit growth.
Playing a key role in providing timely and high quality RFX responses
Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability

Forward looking financial management & reporting
Deliver program as per planned expenses and ensure recognition of planned revenue
Handle and repurpose overall program (portfolio) budget across multiple projects
Reliably forecast program financials & impact of change in breakthrough scope resourcing etc.
Provide timely visibility into financial state at program and project level
Qualifications we seek in you!
Minimum Qualifications
Engineering degree/MBA
Successfully led Digital/Technology based Transformation programs. Experience of implementation of digital platforms or tools (Robotics/Machine Learning/Artificial Intelligence)
proven ability transitioning services from clients into new delivery operating models
Experience in digital program management or service delivery management experience with growing responsibility
Experience in successfully leading design and development projects in Agile Scrum environment
Consultative Mind-set: Strategic perspective on the work we do and how it can impact our clients
Ability to work within a matrix organization and build strong teams !!and alliances through emotional intelligence and strong interpersonal skills and Possesses excellent social communications team building and leadership skills
Experience with working either in/for Hi-Tech Industry sector industries/clients
Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
Sound financial & commercial Business Understanding
Preferred Qualifications
Confirmed experience in balancing complex programs: End to end program management with services transitions from old to new operating models at the core
Expertise in Change/Risk/Communications/Planning management
Adept in leading/co-facilitating Design Thinking workshop or implementing the methodology
Leadership and Social Skills: Ability to network and build positive relationship with partners (internally and externally)
Intuition For Business: Drive end-to-end thinking and solutions to deliver long term benefits to our clients
Commercial Acumen: Ability to develop outstanding pricing/cost models design financial strategies groundbreaking benefits and negotiations of same
Ability to work with cross cultural teams Be sensitive and aware of what is acceptable behavior across different cultures/ethnic groups/religions etc.
Inventive: Ability to build and maintain authoritative network structure/contacts within Genpact to resolve challenges and influence all the internal/external parties involved in executing the contract

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.