Clinical Service Representative II (Sunset Hills, MO) Program in Physical Therapy
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Job Location:
Saint Louis, MI - USA
Hourly Salary:
$ 17 - 25
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Scheduled Hours
40Position Summary
This position functions to assist and support the Program in Physical Therapy practice clinicians and staff with patient flow and smooth running of a fast-paced office. Front desk and scheduling responsibilities include answering and returning phone calls greeting patients verifying information collecting co-payments assisting with MyChart patient surveys prepping exam rooms and coordinating communications using EPIC In-Baskets. Will schedule new and return patient appointments to include entering registration verification of diagnosis insurance plan of care retrieval from referring physicians demographic information and ensuring accuracy of data. Ensure completion of medical record documentation and billing accuracy. Will copy and fax medical records and complete a variety of accounting activities using various systems. Will serve as a liaison to consumers (patients healthcare professionals staff and general public) and advocate the patients needs.Job Description
Primary Duties & Responsibilities:
Greet verify and update patient registration information and arriving patients in EPIC in a timely manner. Ensure all patient arrival and check out processes including managing After-Visit-Summaries are finalized at the end of each patient visit. Compile copy and fax/mail monthly correspondence relating to patient visits.
Collect co-payments supply fees reconcile EPIC drawer balance and assist with entering clinic deposits.
Review registration work-queues on a daily basis to ensure current workflow processes are supported.
Assist with maintaining daily clinician appointment schedules and working the patient wait list ensuring all available slots for upcoming dates are full.
Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking cleaning and organizing supplies gym and waiting area.
Prepare and respond to medical record requests using the EPIC ROI function.
Responsible for registration and scheduling of new and returning patient appointments cancelling rescheduling and obtaining/documenting necessary referrals in Epic for patient appointments. Serve as a liaison between consumers and WUSM; assist consumers in a timely efficient and courteous manner regarding appointment information systems procedures and resources. Explain the relationship between internal and external customers and route calls to the appropriate responder. Provide information on resources as appropriate.
Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic.
Process monitor and act upon Epic In-Basket communication by assessing consumers needs taking messages and directing calls/In-Basket communications as appropriate. Take any and all necessary steps to facilitate customer satisfaction. Process assigned Epic work-queues and in-baskets in a timely manner.
Offer assistance and back up support as needed to other clinical staff. Serve as back up for other staff during peak times vacations and illnesses.
Attend Program meetings staff meetings clinical meetings and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.
Working Conditions:
Job Location/Working Conditions:
Direct patient care setting.
Normal office environment.
Exposure to blood-borne pathogens.
Requires protective devices.
Physical Effort:
Typically sitting at desk or table.
Typically standing or walking.
Typically bending crouching stooping.
Repetitive wrist hand or finger movement.
Occasional lifting (25 lbs. or less).
Equipment:
Office equipment.
Clinical/diagnostic equipment.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
Work Experience:
Skills:
Drivers License:
More About This Job
Required Qualifications:
- Basic Life Support certification (Online BLS certifications those without a skills assessment component are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Computer Efficiency Confidentiality Critical Thinking Customer Service Detail-Oriented Effective Written Communication Electronic Mail Electronic Medical Record (EMR) Systems Epic Applications High Accuracy ICD Coding Interpersonal Communication Interpersonal Interactions Managed Care Medical Scheduling Medical Terminology Medicare Plans Microsoft Office Multitasking Office Equipment Organizational Efficiency Professional Etiquette Teamwork Time Management Working IndependentlyGrade
C06-HSalary Range
$17.34 - $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin citizenship (where prohibited by federal law) age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.
Required Experience:
Unclear Seniority
Key Skills
- Patient Care
- Anatomy Knowledge
- Physiology Knowledge
- Medical office experience
- Office Experience
- Patient Assessment
- Pediatrics Experience
- Home Care
- Front Desk
- Teaching
- Heavy Lifting
- Patient Service Experience
