Technical Account Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Technical Account Manager you will support Tier 1 clients who expect world-class service delivered by payments professionals who understand the industry who know how to navigate Fiserv and who are focused on helping them run and grow their business. The Technical Account Management teams primary objective is to facilitate an exceptional service experience for Fiservs largest most visible and most complex clients. The Technical Account Manager will own technical client service firm-wide providing a single point of contact for all technical needs.

What youll do:

• Shape new innovative solutions together with product business and technology leaders.
• Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
• Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
• Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients.
• Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues including collaboration during significant production support events.
• Work directly with clients vendor partners and 3rd parties including face-to-face meetings with the stakeholders to support technical discussions and discovery.
• Navigate Fiserv technology on behalf of the client which can include all Tech and Product groups across Fiserv and 3rd parties.
• Translate the clients business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• Bachelors Degree (preferably Computer Science or Engineering) or equivalent combination of experience education and military.
• 8 years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs integrations gateways APIs/SDKs tech stack).
• 3 years of experience in direct client interaction for technical support and requirement gathering.
• Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System.

Experience that would be great to have:

• Working knowledge of Fiserv networking/connectivity architecture.
• Working knowledge of card brand regulations.
• Working knowledge of the Payment Facilitator (Payfac)/Market Place business model.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training development and internal mobility opportunities
• Medical dental vision life and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.