Account Manager Job ID 2026-1144

Description

WebMD is the most recognized and trusted brand of health information and is the leading provider of health information services serving consumers physicians healthcare professionals employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD WebMD Care Physician Directory Medscape MedicineNet eMedicine RxList and Medscape Education. Our consumer portals and mobile health applications provide engaging relevant and credible health and wellness information personalized health assessment tools and access to online communities.

Our mission is to help consumers take an active role in managing their own health and wellness.

The Account Manager is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD. You will do this bymanaging clients in our network communicating best approaches upselling and ensuring their success with WebMD.

What youll do:
- Manage client relationships and deliver outstanding customer experience.
- Support prospective and current clients with provisioning updating and maintaining their accounts and services.
- Provide day-to-day customer service such as answering in-bound calls.
- Help clients understand and maximize the value of their services.
- Proactively identifying areas for improvements and optimization.
- Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition.
- Actively recognize and initiate up-sell opportunities.
- Track and monitor customer payments following up in delinquency situations.
- Achieve KPI targets such as client retention rate up-sell revenue CRM task completion % and task age.

What you should bring:
- Excellent written and oral communication skills.
- Ability to prioritize and multi-task based on established deadlines client needs and business interests.
- Detail oriented and able to execute responsibilities at a high level with minimal supervision.
- Comfortable with selling add-on / upgrade services to existing accounts (physician offices businesses).
- Ability to problem solve on behalf of accounts.
- Ability to gain technical competence in utilizing back-end account management portals and systems.
- Microsoft Suite competence (Word and Excel mandatory).
- Bachelors degree preferred.

The compensation for this role starts at $20/hour.

In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.

About Internet Brands:
Internet Brands headquartered in El Segundo Calif is a fully integrated online media and software services company focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys properties and platforms include the WebMD Medscape and Henry Schein ONE networks which are the global leaders in their markets; Nolo Avvo and Martindale which form the largest consumer information provider in the legal market; and CarsDirect Fodors Travel and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. The companys powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.