PD Quality Assurance Auditor

Noida - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Process Developer Quality Assurance Auditor
Quality Assurance
Support the successful and timely execution of the Quality Assurance (QA) program
Complete day-to-day QA activities including audit execution sampling adherence calibration participation
Serve as a Subject Matter Expert (SME) across supported agent roles and servicing disciplines. Maintain strong knowledge of role-specific processes tools policies compliance requirements and customer experience standards to ensure accurate and consistent scoring
Execute audits of calls emails and chats delivering clear actionable feedback that supports performance improvement and customer outcome enhancement
Follow established sampling plans and audit cadences to ensure coverage targets are met and quality signals are surfaced consistently
Requirements
Strong experience supporting multiple agent roles and levels with the ability to quickly absorb and manage large amounts of information.
Ability to confidently serve as a SME and navigate resources across different functions.
Strong knowledge of QA fundamentals including scorecards calibration processes and consistent scoring methodologies
Strong communication critical thinking and problem-solving skills.
Experience with regulatory standards such as Reg Z & Reg E.
Proficiency in Google Workspace (Docs Sheets Slides Drive Meet Forms Calendar) for collaboration documentation reporting and training delivery.
Proficiency in Microsoft Office (Excel Word PowerPoint).
Qualifications We Seek in You
Minimum Qualifications
Graduate degree required.
Flexibility with working hours and shifts as needed.
Strong ownership and accountability for quality outcomes.
Proficient in Google Workspace and Microsoft Office.
Preferred Qualifications
High energy drive enthusiasm and initiative.
Ability to collaborate with diverse stakeholders to deliver results.
Experience supporting complex programs or multiple workstreams simultaneously.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

Required Experience:

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.