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Department: Secretary of State /BMV

Division: Public Services
Location: Lewiston Maine
Schedule: Monday Friday
Job Class & Grade: 7330 - 24
Salary: $54579..20 annually

Closing Date: March 6 2026

Join Our Team at the Department of the Secretary of State:

The Department of the Secretary of State is committed to delivering reliable transparent and high-quality public services that impact the lives of Maine people every day. We foster a culture rooted in teamwork integrity accountability and continuous improvement while prioritizing work-life balance and employee well-being. If you are a confident thoughtful leader who thrives in complexity values public service and is ready to guide teams through change we invite you to bring your leadership to the Bureau of Motor Vehicles.

About the Position:

The Maine Bureau of Motor Vehicles is seeking an MV Branch Office Manager for its Lewiston branch. This on-site leadership role is responsible for supervising daily branch operations including vehicle registrations titles driver licensing testing cash handling and ensuring compliance with Title 29-A.

The branch is in a rebuilding phase and the Manager will play a key role in strengthening accountability team culture and operational consistency while maintaining high standards of public service.

Leadership expectations include:

• Making difficult decisions and addressing performance issues promptly
• Holding staff accountable with fairness and respect
• Demonstrating emotional intelligence and consistent follow-through
• Maintaining a visible engaged leadership presence
• Coaching and developing both new and experienced staff

Within the first 612 months the Manager is expected to:

• Ensure smooth compliant daily operations
• Set and reinforce clear performance standards
• Conduct regular staff meetings and one-on-ones
• Support onboarding and training
• Apply progressive discipline appropriately
• Maintain accuracy accountability and a professional customer-focused environment

This position requires strong hands-on leadership and daily in-person supervision.

What Were Looking For:

• Customer Service Leadership: Model reinforce and uphold high standards of courteous accurate and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
• High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism accuracy and responsiveness statewide.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration accountability and a respectful productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy consistency and compliance.
• Clear & Strategic Communication: Communicate complex rules policies and changes clearly to staff leadership municipalities and the public.
• Problem-Solving & Risk Awareness: Identify issues assess risk and implement practical solution-focused responses while supporting staff through challenges.
• Adaptability & Change Leadership: Lead teams through evolving policies procedures technologies and modernization initiatives while maintaining clarity morale and performance.
• Professional Leadership Presence: Represent the Department with integrity accountability and professionalism setting expectations for ethical conduct and public trust.

Key Competencies We Value:

• People Leadership & Accountability: Lead coach and manage employees across varying levels of performance including addressing challenging behaviors and holding staff accountable in a fair consistent and respectful manner.
• Constructive Performance Management: Ability to have difficult or sensitive conversations with professionalism empathy and clarity while supporting improvement and maintaining standards.
• Training & Workforce Development: Guide onboarding training and ongoing development to ensure staff readiness and operational resilience.
• Emotional Intelligence: Demonstrate self-awareness empathy discretion and sound judgment in high-stress or sensitive situations.
• Continuous Improvement: Champion innovation learning and process improvement to enhance service delivery statewide.

In This Role You Will:

• Partner with the Regional Manager and fellow Branch Managers to align operations with the Bureaus Strategic Plan priorities.
• Plans organizes assigns evaluates and directs the work activities of staff to ensure consistent application of policies procedures and statutory requirements.
• Interviews selects and trains staff to ensure sufficient and qualified personnel.
• Reviews work and performance against established standards; identifies training needs and recommends appropriate personnel actions.
• Complete and submit performance evaluations within established timelines.
• Provides ongoing coaching feedback and performance documentation.
• Collaborate with Human Resources on recruitment onboarding and disciplinary processes.
• Conducts daily cash reconciliation and reviews financial and inventory reports for accuracy.
• Maintains accountability for collected monies license plates stickers and other controlled inventory.
• Ensures facility safety security and accessibility standards are met.
• Responds to complex or irregular inquiries regarding motor vehicle laws regulations and procedures.
• Coordinates with law enforcement and administrative offices as required.
• Implements and comply with all applicable human resource laws policies and procedures.

Preferences Will Be Given to Candidates Who Demonstrate:

• Holding employees accountable for safe work practices fair employment practices and State and Federal AA/EEO requirements.
• Model and enforce customer service standards reflecting professionalism respect and accessibility.
• Engage in statewide modernization initiatives and communicate changes effectively to branch staff.
• Maintain a safe professional and accessible environment for employees and customers.
• Demonstrate commitment to continuous professional development.

Minimum Qualifications:

A bachelors degree in business/public administration Accounting or related field -AND- one (1) year of experience in business management accounting personnel management motor vehicle law and regulations or related field. Equivalent work experience may be substituted for the educational requirement on a year-for-year addition the successful candidate must pass a National Criminal Background check including fingerprinting.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.

Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.