Sr. Manager Pro Experience

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Manager Pro Experience (PMO Focus) serves as a strategic leader within the Home Depot Pro organization driving the successful delivery of cross-functional programs that support Pro customer growth operational excellence and enterprise-wide transformation. This role acts as a Program Management Office (PMO) leader providing structure governance and cross-team alignment for complex initiatives that span multiple business units.

This leader owns one or more workstreams within large-scale programs and is accountable for end-to-end program managementincluding planning scoping road mapping risk mitigation stakeholder communication and execution oversight. The Sr. Manager ensures initiatives are delivered on time within scope and aligned to strategic business objectives.

The role also synthesizes customer operational and financial insights to inform program decisions and drive measurable outcomes. As a champion for best-in-class Pro customer experience this leader strengthens cross-functional partnerships and ensures that all programs reinforce an exceptional experience across channels platforms and touchpoints.

Strong leadership communication and analytical abilities are critical as the role regularly presents recommendations status updates and business cases to senior leadership.

Key Responsibilities

• Lead PMO workstreams or entire programs supporting strategic Pro Experience and enterprise-level initiatives.

• Develop and maintain detailed project plans timelines dependency maps and governance structures.

• Drive alignment across cross-functional partnersincluding Product Operations Sales Marketing Finance and Technology.

• Establish and maintain program dashboards KPI tracking reporting cadences and communication plans.

• Identify risks issues and roadblocks and proactively manage mitigation strategies.

• Conduct strategic analysis of customer and business insights ensuring program decisions are data-informed.

• Facilitate stakeholder meetings workshops program readouts and leadership updates.

• Ensure seamless execution of program milestones and transition plans.

• Champion Pro customer experience enhancements in all program activities.

• Foster a culture of continuous improvement operational rigor and high accountability.

Key Responsibilities:

• 20% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise

• 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates merchants internal and external teams vendors etc.)

• 40% Leadership - Responsible for the assessment and selection of talent builds effective teams develops others through coaching feedback and guidance aligns goals and creates a positive culture through driving engagement

• 20% Project Management - Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on medium to large initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager/Direct Reports:

• This position typically reports to Director or Sr. Director

• This position has 1- 8 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 5 years of leadership experience preferably in a program management strategy or operations environment

• Consulting retail or transformation program experience

• Strong working knowledge of Microsoft Office Suite

• Working knowledge of Tableau and dashboard reporting tools

• Demonstrated ability to collaborate across highly matrixed organizations

• Strong analytical skills including the ability to apply advanced mathematical or statistical techniques

• Ability to interpret financial documentation and draw accurate conclusions

• Demonstrated program or project management expertise ideally within a PMO framework

• Ability to translate complex technical concepts into clear actionable communication for diverse audiences

• Strong negotiation and conflict-resolution skills

• Excellent written and verbal communication skills

Minimum Education:

• The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality

• Collaborates

• Drives Engagement

• Ensures Accountability

• Plans and Aligns

• Communicates Effectively

• Customer Focus

• Develops Talent

• Drives Results

• Manages Conflict