USA Digital Customer Experience Manager

#Li-Hybrid

About Surgery

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at Overview:

We are looking USA Digital Customer Experience Manager reporting in the Head of Digital Global Strategic Marketing (GSM) for the Aesthetic and Reconstruction Business based in Irvine CA. We are redefining possibilities in breast aesthetics by delivering a comprehensive portfolio of science-based evidence-backed solutions designed to help women maintain enhance and restore their confidence self-esteem and quality of life.

Are you a commercial and sales minded individual that is a true great teammate and thrives in a fast paced exciting environment In this role you will be responsible for consumer and HCP websites develop patient journey mapping identifying key insights and creates marketing materials and ensures compliance with regulatory standards. Working collaboratively with cross-functional teams agencies and partners. You will leverage market insights and new technologies to optimize digital campaigns and elevate brand presence. Strong analytical leadership and project management skills are essential along with experience in medical device marketing and outstanding experience in digital channel and content strategy.

Job Responsibilities

• Develop manage and optimize digital promotional campaigns ensuring alignment with global strategy.

• Develop wireframes email campaigns social content and digital communication across all platforms

• Has experience in content production.

• Manage and maintain the US consumer and HCP websites to ensure that branding and messaging are accurate and consistent with brand strategy and adhering to promotional integrity compliance requirements

• Work with operations team to identify key area of improvement for eCommerce platform. Identifying issues and providing solutions for our customers

• Assist with the development of consumer and patient marketing promotional and educational campaigns and materials for both on and offline materials.

• Maintain and update patient brochures discussion guides and other patient-facing materials ensuring accuracy and compliance.

• Manage maintain and update all portfolio claims that need to be renewed or deleted to keep up to date claims compliant. Ensure all materials are appropriately submitted through copy review process.

• Assist in the development and execution content management and consumer journey initiatives for brand working collaboratively with other marketing partners.

• Help supervise marketplace and competitor trends via their digital footprint/approach professional publications/databases conferences etc. and anticipate marketplace and competitive issues.

• Support and/or guide agencies vendors and partners to implement tactical plans ensure timelines are met and budgets are managed.

• Think innovatively regarding the application of new technologies and solutions to help achieve goals.

• Compose and align on content calendars across both USA and Global.

• Ensure legal/regulatory compliance and medical accuracy of marketing materials and conduct all responsibilities in accordance with Company policies.

• Coordinate with the Market Research Analytics & Sales Ops Teams to identify research insight and measurement needs to inform spend scale or campaign optimizations.

• Partner with the sales force to ensure effective communication training and messages are delivered and customer needs are being met.

• Work with colleagues to achieve meaningful outcomes and build business impact.

• Looking for a strong proactive teammate

• Evaluate new & innovative marketing opportunities and provide perspective for adoption (where appropriate).

Job Requirements

• A minimum of a bachelors degree required; Advanced degree preferred.

• 3 years of experience required in a Product Manager role for a medical device company with HCP and consumerexperience.

• Strong analytical skills and the ability to interpret data to drive decision-making.

• Demonstration of leadership skills and the ability to influence partners at all levels.

• 2 years of experience managing promotional budgets with strong business analysis skills.

• Digital experience including website development social media AI CRM SEM SEOis preferred.

• Platform experience Sales Force Marketing Cloud Canva Bee Free Hootsuite Air Table Google Analytics Looker Studio and Heat mapping tools.

• Proven experience in medical device marketing with a focus on consumer-facing initiatives preferred.

• Ability to perform public speaking tasks.

• Launch experience with newly marketed products or new indications preferred.

• Consistent track record of developing and implementing strategies/tactics that have delivered strong commercial results across both traditional & digital marketing channels.

• Outstanding project management skills and experience leading multiple vendors marketing partners and agency partners with understanding of digital implementation (e.g. programming/development QA testing etc.).

• Deep understanding of the legal and regulatory environment in medical device promotions industry guidelines and other compliance-related issues.

• Excellent listening presentation writing editing and communication skills with ability to present to senior management when needed.

• Solutions-oriented with strong problem-solving skills.

• The ability and willingness to travel domestically as required up to 25%.

• Complete all company and job-related training as assigned within the required timelines.

Benefits Summary:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance.

• Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Companys long-term incentive program.

• Employees are eligible for the following time off benefits:

  • Vacation up to 120 hours per calendar year

  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year

  • Holiday pay including Floating Holidays up to 13 days per calendar year

  • Work Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below!

& Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via Internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

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