Hotel Front of House Supervisor Fixed Term

Graduate Hotels is looking for an experienced enthusiastic Front of House ( Reception) Supervisor to join our passionate team on a 6-month fixed-term basis covering a period of long-term sickness.

As Front of House Supervisor youll be the first and last point of contact for our guests ensuring memorable experiences from arrival to departure at Graduate by Hilton Cambridge. You will support the Front of House Manager in the smooth running of daily operations delivering inspiring service while guiding and mentoring the team.

We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a seamless booking or helpful local advice we take pride in the moments we help create.

At the core of everything we do are ourREACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

What Youll Do

• Supervise the Front Desk team to ensure brand standards are consistently delivered to every guest.
• Welcome guests warmly and create memorable arrival and departure experiences.
• Offer tailored recommendations to help guests enjoy the best of the local area.
• Manage enquiries payments feedback and departures with professionalism and care.
• Take ownership of guest concerns resolving issues confidently to ensure every guest leaves happy.
• Keep your team informed about hotel products services promotions VIPs and special events.
• Support and train Team Members creating a positive and inspiring employee journey.
• Monitor performance providing coaching and feedback to maintain high standards.
• Maintain a tidy and professional front desk environment.
• Assist with luggage handling and anticipate guest needs.
• Promote upgrades and special offers to enhance the guest experience and increase revenue.
• Stay fully informed on hotel facilities daily events and emergency procedures.
• Collaborate with colleagues across all departments to ensure seamless service.
• Log maintenance issues in the appropriate app and communicate them effectively.
• Act as Hotel Duty Manager during assigned shifts overseeing operations and supporting the wider team.

What Were Looking For

• Someone with prior hotel front office or supervisory experience who can step in and manage with confidence.
• You are a great leader and strive to develop the reception team.
• Customer service is your passion you will love to meet and greet different people.
• Ability to multi-task and make sound decisions in a fast-paced environment.
• Ability to communicate effectively in English both verbally and in writing.
• Working knowledge of OnQ PM (desirable).
• Strong problem-solving skills with a positive can-do attitude.
• You can adapt to all situation types keeping calm and collected.
• Computer skills.
• Flexible.

While were ideally looking for someone with prior hotel supervisory experience we welcome applications from motivated and ambitious hospitality professionals eager to step up gain hands-on experience and grow their career. If thats you get in touch to discuss the possibilities!

The Perks

• Discounted hotel stays and dining across Hilton properties worldwide
• Access to learning and development opportunities
• 250 reward for successful employee referrals
• Retail and leisure discounts and cashback offers
• 24/7 GP on demand service
• Complimentary meals during your shift
• Recognition programs and team celebrations
• Convenient parking for cars mopeds scooters and bicycles

About Graduate Hotels
Graduate Hotels is a collection of handcrafted hotels in the worlds most dynamic university towns. At Graduate Cambridge inspired by the citys prestigious university every detail nods to the rich history and vibrant culture of the local community.

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

As a proud member of the Disability Confident scheme the Graduate by Hilton Cambridge welcomes applications from individuals with disabilities. We will ensure fair treatment throughout the recruitment process and adjust the process wherever reasonable to enable applicants to complete to the best of their ability and continue to support you through your employment.

Right to work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.