Change Management Specialist (1 Year Contract)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

The primary responsibilities of the Change Management Specialist are:

1. Application of PACS Change Management Framework

• Apply the Change Management Framework rigorously across all assigned initiatives.

• Ensure CM deliverables follow established phases and templates (Impact Assessment Engagement Readiness Comms Launch Hypercare).

2. Change Analysis & Planning

• Conduct change impact assessments (CIAs) and readiness assessments for impacted groups.

• Define stakeholder groups change impacts risks and required interventions.

• Develop project-level change strategies aligned to framework standards.

3. Stakeholder Engagement & Communications

• Identify and engage key stakeholders preparing them for the planned changes.

• Develop communication content and engagement materials ensuring alignment with PMO SMEs and business leaders.

• Manage change agent networks to cascade updates and foster advocacy.

4. Readiness Launch & Hypercare

• Conduct change readiness assessment and develop readiness plans to ensure impacted users are prepared for golive.

• Support training coordination with SMEs including learning materials development like User Guides and FAQs (without owning SMElevel content creation).

• Track readiness indicators adopt mitigation actions and support hypercare communications and updates.

5. Monitoring & Reporting

• Monitor change progress stakeholder sentiment adoption risks and readiness metrics.

• Provide structured reporting to the Change Management Lead PM and business stakeholders.

• Maintain accurate and timely updates on CM deliverables.

6. Enterprise-wide Change Management

• Provide ad-hoc support to the Change Management Lead and STO CM team through coordination inputs and alignment activities for organisation-wide change efforts.

Qualifications:

• Bachelors degree in Business Administration Human Resources & Management or a related field.

• Certification in change management (e.g. Prosci) is preferred.

Work Experiences:

• Approx. 5 years of proven experience in change management delivery ideally within a transformation-heavy environment.

• Demonstrated ability to work independently across concurrent initiatives prioritising effectively in a fastpaced environment.

• Strong communication facilitation and stakeholder management skills.

• Confidence in applying structured methodologies and enforcing scope boundaries.

• Curiosity initiative and a collaborative mindset to partner with PMs SMEs and business stakeholders.

• Ability to influence stakeholders cross-functionally manage resistance and escalate to leadership when needed.

• Working knowledge of change management methodologies (e.g. Proscis ADKAR Model Kotters 8-Step Change Model) and comfort with collaboration and reporting tools such (e.g. PowerPoint Excel Miro PowerBI).

Personality Traits:

• Change Management Delivery: You apply structured CM approaches with confidence and initiative adapting them to real-world challenges.

• Stakeholder Engagement: You build trust through open dialogue empathy and tailored communication across diverse audiences.

• Energy & Enthusiasm: You demonstrate a proactive drive to initiate and sustain change infusing collaboration and delivery with a positive attitude and uplifting emotional energy.

• Collaboration & Influence: You work across teams with enthusiasm and credibility influencing outcomes without formal authority.

• Data-Informed Thinking: You use metrics feedback and insights to guide decisions and continuously improve CM practices.

• Initiative & Flexibility: You proactively identify opportunities to add value and steps in to support delivery when needed.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.