Senior Manager, Order Fulfillment Process Strategy & Programs, CAR-T

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We are recruiting for a Senior Manager Order Fulfillment Process Strategy & Programs CAR-T to be located in Horsham PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Senior Manager Order Fulfillment Process Strategy & Programs leads the strategic planning and governance of the US Order Fulfillment project portfolio ensuring effective prioritization resourcing and execution of key initiatives. This role serves as the central intake point for process changes and represents Order Fulfillment within critical crossfunctional governance forums. As a project leader the Sr. Manager provides endtoend project oversight from planning and risk mitigation to stakeholder communication. Through close collaboration with crossfunctional partners the Sr. Manager develops and advances plans that enable the Order Fulfillment team to evolve and meet the organizations business requirements.

You will be responsible for:

• Own and manage the US Order Fulfillment project portfolio including prioritization scoping resourcing budgeting and governance.

• Serve as the primary intake lead for process change requests ensuring thorough assessment and alignment

• Represent US order fulfillment in key crossfunctional project governance forums

• Lead project and program management for strategic Order fulfillment initiatives

• Lead initiatives to build business processes that leverage AI into our ways of working

• Oversee endtoend project planning execution risk management and stakeholder communication across assigned programs.

• Lead the change management strategy for integrating AI into business processes ensuring teams understand adopt and operationalize new ways of working.

• Maintain and continuously enhance endtoend process flows and operational plans across the US CommOps landscape.

About You
You are a strategic operationally minded leader who thrives at the intersection of process people and technology. Youre energized by solving complex challenges that improve both the customer experience and the effectiveness of the teams who support them including call center operations and the data & analytics partners who power customerfacing tools. You bring structure clarity and calm to fastmoving environments and you take pride in building scalable processes that make work easier smarter and more efficient. Youre naturally curious and enjoy diving into data listening to crossfunctional partners and turning insights into meaningful improvements. You hold yourself and others to high standards communicate transparently and embrace accountability. You are excited by transformationmotivated by opportunities to modernize systems enhance digital experiences and elevate operational performance. Above all you continuously learn adapt and lead with a mindset of collaboration and continuous improvement.

Qualifications / Requirements:

• A minimum of a Bachelors degree is required preferably in Business IT Supply Chain Engineering or a related field.

• Masters degree (MBA or similar) preferred

• A minimum of 7 years of experience in project/program management operations IT commercial operations or a related function.

• Demonstrated experience managing complex project portfolios including prioritization resource planning and governance.

• Strong project and program management expertise ideally with experience leading technology enabled initiatives involving system updates and deployments.

• Call Center and/or Hub Operations/Management services and/or customer experience marketing is preferred

• Experience designing and implementing business processes that integrate AI capabilities with human workflows.

• Strong communication skills with the ability to clearly articulate influence and champion initiatives across crossfunctional teams.

• Experience working in biopharma cell therapy medical devices or other highly regulated environments is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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