Associate Product Manager
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About Employee Navigator
Employee Navigator is a fast-growing profitable SaaS company that partners with leading insurance carriers payroll providers and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behindbenefitsadministration employee onboarding and other HR the leading broker-focusedplatformwe serve more than 180000 companies and over14 million employeesaround the honored to have been named a Washington Post Top Workplace for six consecutive years.
About the Role
Employee Navigator is lookingfor a strong and collaborative Product Analyst to support and evolve our HR products. This person will partner with diverse business areas and cross-functional teams (including product managers businesstechnologyand 3rd party vendor partners) to bridge the gap between vague customer ideas and the clear specifications that will guide the software teams work. This individual will be vital in understanding our users goals and defining functional and qualityrequirementsenabling a smooth continuous software development lifecycle.
Hereswhatyoulldo day-to-day:
- Self-sufficient in leading 2-4 concurrent small efforts with minimal support
- Manage inputs from many sources toidentifysoftware developmenttomaintainthe software in good working order
- Work with QA to ensure adequate user acceptance tests are captured and performed
- Provide coaching or training for other individuals and teams within the companyonproper use of the software
- Assistin resolving complex customer issues and inquiries by providing documentation training and troubleshooting support
- Ensure the resolution of escalated issues/incidents (Maintenance Continuous Improvement)
- Act as the liaison to Support to address escalated issues
- Act as the liaison to Partner and Implementation teams to address escalated issues
- Incident Manager
- Identifyproduct errors or usability items bymaintainingissues & ideasmanagingissues ofincidents for bugs and trending maintenance requests and customer workarounds.
- Manage andmaintaindocumentationrelativeto the job function
- ConductIndustry / Competitive Research
- Provide input to and maintenance of product roadmap
Minimum Qualifications:
- Bachelors Degree
- 5 years of experience in a business analyst or product role
- Must have experience delivering technology solutions in either benefitsadministration insurance insurance brokerage human resources or enterprise software as a service (SaaS)organizations
- Experience in an agile software development environment (ideally Kanban)
- Highly organized and extremely detail-oriented with ability to quickly grasp business needs and issues
- Outstanding verbal and written communications skills
- Exceptional analytical and problem resolution skills
Preferred Experience:
- Direct experience working in HR or delivering HR technology
- SHRM certification
- Experience supporting workshop style meetings toidentify define and chart a products functional requirements
- Experience designing user interface prototypes
- Understanding of Web services (SOAP XML and Restful API)
- Experience with general SQL concepts
- Proficient at building business process workflows
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
Employee Navigator builds benefit administration and HR software for health insurance brokers to manage benefits, onboarding, ACA and more.
