PAS Resource Specialist (FLEX)
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Department Overview
The function of the PAS Resource Specialist - Scheduling position within Diagnostic Imaging Services is to provide essential customer service support and guidanceto clinics and patientsin the areas of financial screening patient eligibility for services managed care and complex patient referrals.The PAS Resource Specialist completesmultifacetedradiology specificscheduling taskswith the purpose of assisting scheduling and coordinating patient diagnostic imaging appointmentsin EPIC andRIS.The employee in this position promotes OHSUs mission statement by delivering high quality cost effective family-orientedserviceexcellence. This position helps to create a collaborative environment by integrating education research and clinical leadership.
Function/Duties of Position
Managed Care Coordination
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians nursing support staff PAS specialists referring physician offices patients Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations procedures officevisits care arrangements and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related problems.
Radiology/Surgery Scheduling -
- Schedulesmultifacetedpatient appointmentson line and manually ifnecessaryin all modalities of Diagnostic Imaging Services.Maintains current informationregardingschedules forresources and providers. Serves asliaisonand information resource for physicians nursing support staff coworkers IP Admitting Department Surgery Office andPeriopServices. Collects from physicianand clinicsall information necessaryorderinformationto schedule ascan(including ICD9 codesdiagnosisequipment needs etc.). Facilitates care arrangements by schedulingIRU timepreops PATclinic ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolvingproviderand patient concerns and otherimagingrelated problems.
Customer Service-
- Provide high quality customer service to both external customers (patients referring providers clinics insurance carriers) and internal customers (OHSU health care providers staff) that exceedthe service standards of the health care industry.This duty includes prompt and professional communication efforts face-to-face and telephone customer contact skills crisis management familiarity with available information technology standard complaint processing flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Enrollment & Authorization -
- Gather and/or verify patient information including demographics insurance coverage and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Verify appropriate accounts are active and associated with services to be received. Confirm authorizations for imaging procedures. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.
Other Duties as Assigned
Required Qualifications
- One year of experience in a medical office setting including high-volume direct patient contact scheduling of appointments and experience obtaining managed care authorizations. OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
- The candidate must have a thorough knowledge of PAS policies and will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
Knowledge and Skills Required:
- Basic computer skills including word processing.
- Windows applications on-line scheduling and a preference for data-base skills.
- Excellent verbal and written communications skills.
- Strong customer service orientation.
- Demonstrated effectiveness in confrontational customer interactions.
Preferred Qualifications
- Associatesdegree.
- 2 years in a medical office setting.
- Experience in a radiology office settingstronglypreferred.
- Database skills.
- RIS EPIC systems.Radiology specific medical terminology.
Additional Details
Must be able to work independently from home or in the office. Ability to concentrate in a busy fastpaced noisy office.
Why apply to OHSU
Required Experience:
IC
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
