Student Accounts Manager

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused private nonprofit college built differently to serve the needs of students alumni associates employers and the community. Founded in 1854 Bryant & Stratton College offers real-world education leading to bachelors degrees associate degrees and professional certificates after completion in the fields of healthcare technology legal business graphic design and more. We offer a comprehensive benefits package that includes competitive salaries medical/dental/vision insurance generous paid time off 401(k) and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer. Apply today!

The Student Accounts Manager plays a critical role in supporting student success by ensuring a clear accurate and compassionate student billing experience. This position oversees student accounts operations while serving as a trusted resource for students and families navigating tuition fees payments and financial obligations. The ideal candidate brings a strong service mindset excellent communication skills and a commitment to helping students persist and graduate by reducing financial barriers and confusion.

Key Responsibilities

• Oversee day-to-day student accounts operations including billing payment processing refunds and collections
• Supervise train and support student accounts staff with a focus on service excellence
• Resolve complex or sensitive account issues with professionalism discretion and a student-centered approach
• Administer and monitor payment plans balancing institutional policy with flexibility and student needs
• Review and reconcile student account transactions to ensure accuracy and compliance
• Prepare reports on receivables aging and account trends to support planning and decision-making
• Collaborate closely with Financial Aid Registrar Admissions Advising and IT to provide a seamless student experience
• Ensure compliance with FERPA Title IV and institutional policies while maintaining a supportive approachable office culture

Required Qualifications

• Bachelors degree in accounting finance business administration higher education administration or a related field
• 35 years of experience in student accounts accounts receivable or student financial services (higher education preferred)
• Demonstrated experience providing customer service in a complex policy-driven environment
• Strong communication skills with the ability to explain financial information in a clear student-friendly way

Preferred Qualifications

• Experience working directly with students in a college or university setting
• Supervisory or team leadership experience
• Familiarity with Title IV regulations and higher education compliance

• Experience with Banner application

Skills & Competencies

• Strong commitment to student success and equitable service
• Excellent interpersonal listening and conflict-resolution skills
• High attention to detail with the ability to balance empathy and policy
• Ability to manage multiple priorities in a fast-paced online student environment
• Proficiency in Microsoft Excel

Salary

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Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age race ethnicity national origin color religion disability marital status veteran status sex/gender (including pregnancy or pregnancy related conditions) sexual orientation gender identity (including transgender status) or any other legally protected characteristics (protected characteristics).Bryant & Stratton College is an Equal Opportunity Employer.

Required Experience:

Manager