Application deadline: February 27 2026

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Senior CX Insights Manager (18 month contract)

Employment Type:Contract

Compensation Details:

Customer Experience 18: Salaries typically range from $96 557 to $128 743 annually based on qualifications and experiences

Location:

Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 3 days per week. (subject to change)

This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs located in Toronto Mississauga Montreal Brossard Laval Calgary Edmonton Halifax or Vancouver.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.

Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.

Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.

Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.

Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.

Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Customer Experience Centre of Excellence (CX COE) plays a critical role in enabling insightsbased strategies that deepen exporter engagement and support EDCs business objectives. Reporting to the Manager CX Insights the Sr. CX Insights Manager is a senior individual contributor responsible for advancing EDCs customer listening and marketing research capabilities. This 18month HR contract role focuses on maintaining and enhancing enterprise customer and market research programs and on translating complex findings into clear actionable insights for stakeholders across the business.

The Sr. CX Insights Manager will lead and support the delivery of key research initiatives across multiple customer experience touchpoints including flagship surveys and marketing research studies. The role requires strong expertise in quantitative and qualitative research methods survey operations and insight storytelling. Defined as an exceptional communicator and analytical thinker the successful candidate will leverage data research and insights to inform marketing strategies answer critical business questions and identify opportunities to improve the exporter experience. Through effective relationshipbuilding the role is expected to understand business goals translate them into meaningful research questions and clearly communicate what the insights mean for senior stakeholders and decisionmakers. A strong drive for quality rigor and crossfunctional collaboration is essential.

What you will be doing:

Customer Listening & Research Delivery

Oversee and support EDCs customer listening and marketing research activities across key customer experience touchpoints.

Lead and support the delivery of flagship customer and marketing research initiatives across multiple channels.

Program test and deploy surveys using the Qualtrics Experience Measurement Platform ensuring adherence to research best practices and data quality standards.

Analyze quantitative survey data using SPSS (and complementary tools) to identify trends drivers and opportunities aligned with business and marketing objectives.

Marketing and CX Measurement

Support the management and ongoing evolution of the Net Promoter Score (NPS) program as an enterpriselevel performance measure including survey design analysis governance and insight generation.

Support customer and marketing measurement frameworks including NPS and other surveybased metrics (i.e. brand health trade confidence) to demonstrate the impact of customer experience and marketing initiatives.

Optimize metrics survey design dashboards and analytical approaches to strengthen insight quality consistency and enterprise relevance.

Insights Reporting & Storytelling

Develop and maintain Qualtrics dashboards and reporting outputs to support ongoing monitoring stakeholder consumption and insight socialization.

Analyze monitor and report on customer NPS and market insights to business stakeholders and senior leadership translating findings into clear decisionready insights.

Assess customer experiences across different stages of the customer journey to help answer business questions and identify opportunities for improvement.

Share insights best practices and learnings to strengthen customer and market understanding across the organization

Stakeholder Management & Practice Evolution

Work closely with internal stakeholders to understand business objectives and ensure research outputs address decisionmaking needs.

Support the evolution of EDCs customer listening and insights practices including standards definitions and best practices.

Document research methodologies findings and customer interactions clearly and concisely to support reuse and continuous improvement.

Key competencies

Strong ability to synthesize complex information into clear concise insights for a variety of audiences including senior leadership.

Thought leadership in customer listening marketing research and insights best practices.

Strong analytical skills with the ability to connect insights and metrics to business strategy.

Solid understanding of customer experience measurement frameworks and performance indicators.

Customercentric mindset with an understanding of endtoend customer journeys.

Experience with survey research quantitative analysis and insight storytelling.

Effective communication collaboration and stakeholder engagement skills.

Drive for quality continuous improvement and results.

Strong professional judgment accountability and personal excellence.

Knowledge of marketing research and analytics methodologies.

Ability to operate as a trusted advisor influencing decisions through evidence insight and strong professional judgment rather than formal authority.

What we are looking for:

Minimum 5 years experience in customer insights marketing research CX analytics or insightscentered roles.

Demonstrated experience programming and managing surveys in Qualtrics.

Demonstrated experience building and using Qualtrics dashboards to support insight reporting and decisionmaking.

Demonstrated experience analyzing quantitative survey data using SPSS.

Demonstrated knowledge of Net Promoter Score (NPS) methodology and its application as a performance and experience management tool.

Working knowledge of marketing and research principles and practices.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.