Lead Lobby Host- Front Desk

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lead Lobby Host. Are you someone who is passionate about people driven by purpose and clever in your approach If so keep reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.

Responsible for welcoming and assisting in overseeing the tone for a guests experience through the process of their stay. This role supports the daily operations and Lobby Hosts on day-to-day operations and ensures tasks are completed efficiently and the highest standards. Through training the lobby hosts on all duties within their role.

RESONSIBILITIES AND AUTHORITIES:

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager

Coordinates and multi-tasks job duties in an active environment

Coordination with Departments: Liaise with housekeeping engineering and other hotels departments to ensure guests needs are met and handled efficiently.

Assist Leadership in overseeing check in/check out procedures assignments and maintenance of accurate records.

SPECIFIC DUTIES

Development & Training

Responsible for assisting in on-boarding of all new lobby hosts within the day-to-day operations and guest service.

Work in conjunction with the Assistant Front Office Manager on any concerns issues that may arise during the shift.

Check In and Out Services

Enters information such as arrival alerts and messages.

Corrects inaccuracies and discrepancies on guest accounts.

Posts charges to guest accounts.

Completes daily high balance checks.

Arrivals and Room Moves

Escort guests to their room with luggage.

Familiarize guests with in-room facilities TV Thermostat lighting and features in the room.

Conduct guests orientation of outlets fitness centre general area attractions etc.

Coordinate with Housekeeping regarding room moves.

Guest Interaction

Maintains good posture when interacting and greeting guests.

Assists and coordinates with Front Desk for any special requests.

Familiarizes themselves with all VIPs and Arrivals

Assists with guest requests errands deliveries etc.

Guest Services Responsibilities

Provides Concierge services to guests.

Checks messages via Canary and other third-party platforms

Books guest reservations for individuals via telephone walk-in email within the hotel in accordance with hotel standards and reservations scripts.

Up-sell rooms where possible according to established procedures to maximize revenues.

Follow up with guests after service recovery to confirm satisfaction and reinforce trust.

Reconciliation

Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.

Ensure all billing and paperwork is done in accordance with accounting standards.

Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

REQUIREMENTS:

Minimum of Hospitality Retail or Services related industries experience preferred

Must be able to stand for periods of time (Up to 6 hours)

Efficient in Computer and Typing Skills.

Ability to lift 50lbs

Salary $26.50/ hour