Front Desk Agent- Part Time
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
A substantial part of the 200-acre Viking Lakes mixed-use development this destination is home to the Minnesota Vikings headquarters Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul the Mall of America and airport with additional uses for the planned development to include corporate offices retail restaurants and entertainment.
The 320-room luxury hotel features more than 35000 square feet of indoor and outdoor meeting and pre-function space including a 7500-square-foot ballroom a 4410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings conferences and large galas or special events to Sunday football tailgates and more the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings multiple food and beverage venues a signature spa and state-of-the-art fitness facilities.
Job Description
Omni Viking Lakes Hotel is seeking a Front Desk Agent. This position is responsible for providing a five-star welcome and departure experience to each guest as well as serve as a hotel ambassador throughout the guests stay. This team member will make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area settling guest accounts upon check-out resolving guest issues and completing special requests.
Omni Hotels has been named one of the Best-Led Companies of 2024 by Glassdoor
If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Salary for this position starts at (based on experience): $20.00/hour. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Dental Vision and other healthcare benefits.
Additional associate benefits offered include discounts at the spa and restaurants discounted rates at other Omni properties corporate discounts continued education opportunities and more.
Responsibilities
- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor send and distribute guest faxes
- Generate print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
End of Job Description
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
